eCommerce Analyst II

Liquidity Services Inc.•United States,

2d•$57,900 - $72,400•Remote

About The Position

The Analyst II/Senior Analyst, eCommerce Client Solutions is an analytically strong, client-facing individual contributor responsible for the day-to-day execution of a strategic retail eCommerce program. This role translates business goals into clear projects, coordinates work across internal teams and marketplace partners, turns reporting into recommendations, and keeps client stakeholders aligned on progress, risks, and results. The position partners closely with a dedicated eCommerce Reporting & Analytics Specialist. The reporting specialist owns production, maintenance, reconciliation, and quality of the underlying data products. This role owns reporting requirements, business interpretation, client presentation, and action planning. Success is measured by client confidence, project delivery, speed of issue resolution, quality of recommendations, and improvement in sales, recovery, inventory velocity, customer experience, and marketplace performance.

Requirements

Bachelor’s degree in business, analytics, supply chain, eCommerce, marketing, information systems, or a related field preferred; equivalent relevant experience will be considered.
Two to five years of relevant functional experience in eCommerce, client solutions, account management, business analysis, project management, marketplace operations, or a related field.
Demonstrated experience presenting business performance, recommendations, and project updates to clients or senior internal stakeholders.
Strong client-facing communication skills, including meeting leadership, active listening, executive-ready writing, and confident presentation of complex or sensitive business topics.
Practical project management skills with the ability to structure ambiguous work, manage multiple priorities, meet deadlines, and maintain accountability across teams.
Strong analytical judgment and business curiosity, with the ability to connect data to operational causes, financial impact, and recommended actions.
Advanced Microsoft Excel skills and working proficiency with Power BI or similar business intelligence tools.
Working knowledge of eCommerce operations, marketplace performance, pricing and promotions, catalog and inventory management, returns, and customer-experience metrics.
Ability to understand APIs, data flows, and technical requirements sufficiently to partner effectively with analysts and developers; production coding is not required.
Excellent organization, attention to detail, sound judgment, and follow-through in a fast-paced environment.

Nice To Haves

Experience with consumer marketplaces such as eBay, Amazon, Walmart, TikTok Shop, Poshmark, or similar channels preferred.
Experience with Rithum, formerly ChannelAdvisor, Power BI, marketplace portals, or retail returns and recommerce programs preferred.
Working knowledge of SQL preferred but not required.

Responsibilities

Leads day-to-day client and stakeholder engagement for assigned programs, including recurring business and project meetings, decision documentation, action-item ownership, and timely communication of progress, risks, and escalations.
Develops a strong understanding of client objectives, operating requirements, constraints, and success measures; uses this context to prioritize work, set realistic expectations, and deliver practical recommendations.
Translates client and business needs into scoped workplans, requirements, milestones, dependencies, and measurable outcomes; maintains project trackers, decision and risk logs, standard operating procedures, and implementation documentation.
Coordinates cross-functional initiatives with Client Solutions, reporting and analytics, marketplace operations, technology, warehouse operations, finance, marketing, compliance, leadership, and external partners; removes blockers, escalates decisions appropriately, and validates business results.
Defines reporting priorities, business rules, key performance indicators, and acceptance criteria in partnership with the Reporting & Analytics Specialist; reviews reporting for accuracy, completeness, relevance, and consistency before client presentation.
Analyzes and presents performance across sales, recovery, pricing, promotions, inventory availability and aging, listing quality, fulfillment, returns and refunds, and marketplace account health; identifies drivers, quantifies opportunities, recommends actions, and monitors results.
Coordinates pricing, promotion, catalog, inventory, channel expansion, and customer-experience initiatives across consumer marketplaces, addressing listing defects, policy and compliance risks, account-health concerns, brand-protection issues, and operational exceptions.
Supports the design, testing, launch, and measurement of tools, data flows, integrations, and process improvements; monitors marketplace policies, fees, capabilities, and industry developments and translates relevant changes into actionable program improvements.