Orchard - VP, Client Services & Digital Transformation (Atlanta)

Orchard Marketing New York • New York, NY

11d

About The Position

The VP, Client Services & Digital Transformation has end-to-end accountability for an account or group of accounts, combining strategic and creative direction, client leadership and growth, program governance, and commercial control. The role brings together strategic ownership and delivery governance, overseeing integrated digital transformation and delivery across clients, brands, stakeholders, and agency partners. It is based in Atlanta to accommodate clients.

The VP leads strategy and growth, integrated program planning and release readiness, regulated digital delivery, commercial and resource management, senior client and stakeholder relationships, team leadership, and new-business development. The role is expected to translate ambiguity into clear plans, maintain high-quality delivery and commercial health, develop teams, and help shape how AI can improve agency delivery.

Requirements

• 10+ years of experience leading complex digital delivery in an agency or consulting environment.
• Strong track record managing large portfolios with multiple concurrent workstreams and senior stakeholders.
• Working knowledge of digital platforms, CMS-led delivery, CRM ecosystems, content production, and integrated campaign execution.
• Ability to work at the intersection of strategy and technical architecture, ask incisive questions, learn quickly, and translate technical constraints into client-ready narratives and vice versa.
• Strong commercial judgment and confidence in forecasting, scoping, change control, opportunity shaping, and proposal development.
• Role must be based in Atlanta.

Nice To Haves

• Experience in regulated or approval-heavy environments such as health, pharma, animal health, or similarly complex sectors.
• Ability to translate ambiguity into clear plans, structure, and team actions.
• Confidence handling senior stakeholders with calm, clarity, and credibility.
• Strong leadership skills, including experience developing delivery talent and raising team standards.
• High attention to detail while maintaining awareness of the broader commercial and delivery picture.
• Pragmatic, hands-on leadership style that is structured, collaborative, and accountable.

Responsibilities

• Write proposals, strategies, and briefs that inspire strong work and address clients’ business and marketing objectives.
• Understand client business needs and identify opportunities to shape digital transformation roadmaps across customer experience (CX), data, and platforms.
• Lead planning and forecasting of client plans aligned with digital transformation or integrated roadmaps.
• Advise clients and agency teams on digital and AI-enabled innovations.
• Inspire creative thinking, evaluate creative ideas, and maintain quality standards for thinking and delivery.
• Own integrated roadmaps and release calendars across UX, engineering, content, analytics, and agency partners.
• Run cross-program cadences and maintain decision, dependency, and change logs.
• Keep projects on schedule and within scope in partnership with strategy and delivery teams.
• Identify and embed ways of working that improve delivery quality, speed, and cost-effectiveness.
• Build delivery models that scale across multiple brands and stakeholders.
• Align non-functional requirements, security, analytics, and QA readiness across workstreams.
• Establish go-live checklists and do-not-proceed tracking, and lead post-release retrospectives.
• Lead delivery in regulated or approval-heavy environments, accounting for regulatory and legal reviews, stakeholder sign-off, and market-specific complexity.
• Maintain documentation, decision tracking, and change visibility, balancing delivery speed and quality with client compliance processes.
• Align team capacity to roadmaps; manage forecasts, invoicing rhythms, and revenue phasing.
• Standardize estimation and enforce change control across workstreams.
• Own budget and resource planning, allocation, and management in association with Directors.
• Ensure clients are charged efficiently and accurately for work performed.
• Own portfolio financial health, including forecasting, burn tracking, margin awareness, early risk identification, and recovery plans.
• Identify and qualify new work opportunities early and shape scope and commercial approaches before formal briefs arrive.
• Maintain a program-level source of truth covering status by track, KPIs, runway, and key decisions.
• Work across business units and brand teams within enterprise clients to turn fragmented stakeholder agendas into a coherent ecosystem vision.
• Partner with Project Management on scope, commercial matters, and senior stakeholder alignment.
• Provide communications counsel and strategic advice, and develop strong relationships with senior client stakeholders.
• Resolve client service issues before escalation and communicate concerns to the agency team as needed.
• Present and sell agency ideas and work to senior audiences.
• Manage and direct account and delivery teams to deliver high-quality work.
• Train, support, mentor, and develop team members’ professional competencies and drive group performance.
• Maintain a collaborative team culture and a climate of creativity and innovation.
• Run regular team meetings to review progress, surface problems, and correct course.
• Manage multiple projects and clients while maintaining quality and control.
• Grow accounts within the role’s remit and seek opportunities for additional services in the client portfolio.
• Lead new-business efforts in response to client briefs and pitch opportunities.

Benefits

• Direct access to senior leadership.
• Genuine autonomy in how you lead.
• Opportunity to shape how AI changes delivery at the agency.
• Opportunity to join a leadership cohort focused on craft, capability building, and mutual investment.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed