VP, Client Services
About The Position
The VP of Client Services owns senior-level client and agency partner relationships beyond day-to-day operations. The role is responsible for client retention through executive- and senior-level relationship management, and for identifying additional opportunities with existing clients. It also assesses and manages risks associated with clients and agency partners, while meeting client and EVERSANA INTOUCH goals for account financial health, targets, and objectives. The VP leads the coordination and development of integrated marketing plans internally and with external agency partners. The position calls for strong thought leadership within EVERSANA INTOUCH and the industry, and the ability to regularly introduce clients to additional services and the breadth of EVERSANA INTOUCH’s offerings. The role also models inclusive behaviors and proactively manages bias, with other duties assigned as needed. Travel is required.
Requirements
- Approximately 12 to 15 years of agency, consultative, pharmaceutical, and/or healthcare experience.
- Thought leadership in integrated and digital marketing and communications.
- Ability to independently manage major clients and brands; self-sufficient and self-motivated.
- Demonstrated ability to meet P&L targets through existing and expansion business opportunities.
- Proven leadership and mentoring skills.
- Experience leading cross-functional project teams across an organization.
- Experience negotiating and executing agreements.
- Creative thinking and analytical skills.
- Ability to collaborate effectively at all levels and functions.
- Applied understanding of technical development and processes.
- Demonstrated problem-solving skills.
- Ability to determine staffing needs within account and extended teams.
- Bachelor’s degree in Business, Marketing, Journalism, or Communications.
- Demonstrated written, presentation, and verbal communication skills.
- Excellent interpersonal skills and ability to interact at all levels with clients and the Intouch organization.
Responsibilities
- Own senior-level client and agency partner relationships beyond day-to-day operations.
- Maintain executive- and senior-level relationships to support client retention.
- Identify additional business opportunities with existing clients.
- Assess and manage risk associated with clients and agency partners.
- Meet client and EVERSANA INTOUCH goals for account financial health, targets, and objectives.
- Lead the coordination and development of integrated marketing plans internally and with external agency partners.
- Provide thought leadership within EVERSANA INTOUCH and the industry.
- Bring additional services to clients and communicate the depth of EVERSANA INTOUCH’s offerings.
- Model inclusive behaviors and proactively manage bias.
- Determine staffing needs within the account team and extended teams.
- Perform other duties as assigned.
- Travel as required.
Benefits
- EVERSANA states that it provides competitive salaries and benefits for employees; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
