VP, Client Services (Access Marketing)
About The Position
The VP, Client Services leads key client accounts at a global pharmaceutical agency, providing strategic leadership and maintaining effective senior-level client relationships. The role is responsible for client success and satisfaction, brand planning, strategic and tactical deliverables, and the profitability of assigned brands. It also contributes significantly to new-business activities and initiatives. The position leads agency teams through brand planning and integrated marketing work, builds strong client-agency partnerships, develops team members, and oversees account financial performance and operating efficiencies. The role requires a deep understanding of pharmaceutical and healthcare advertising, digital and multichannel marketing, and the ability to work with clients and agency teams on strategy, execution, and measurement. Travel is required as dictated by client business needs.
Requirements
- Deep and thorough understanding of the pharmaceutical and healthcare advertising industry.
- Digital marketing acumen and demonstrated experience leading an integrated agency team in brand planning, budget development, execution, and measurement.
- Demonstrated effectiveness managing multiple clients and account teams.
- Demonstrated success developing valued relationships with senior-level client management.
- Demonstrated success as a strategic partner to clients.
- Digital and multichannel experience.
- Active participation in new-business initiatives, including planning and pitch presentations.
- Proven success identifying opportunities and securing organic client growth.
- Superior presentation skills.
- 12+ years of Brand AOR account experience.
- 5+ years of pharmaceutical advertising agency experience.
- 5+ years of leadership and supervisory experience.
- Experience developing, producing, and leading multichannel marketing plans and initiatives.
- Hands-on proficiency developing and delivering presentations in PowerPoint.
- Ability to travel based on client business needs.
- BA/BS degree required.
Nice To Haves
- Pharmaceutical advertising agency experience preferably in unbranded, disease awareness, patient marketing, and education.
Responsibilities
- Own and lead the client’s business within the agency, applying knowledge of marketing strategy, competitive landscape, market research, brand planning, promotional venues, scientific background, and medical/legal requirements.
- Develop and maintain senior-level client relationships as a strategic thinker, problem solver, and team leader.
- Lead agency teams in annual brand planning.
- Build and support a strong, strategically focused client-agency team.
- Direct and motivate Account Supervisors and Senior Account Executives to deliver value to clients.
- Guide team members’ career paths and skills development, and provide regular feedback and coaching to direct reports and team members.
- Manage and monitor account financial performance, including group productivity and profitability.
- Collaborate with the creative team to initiate, develop, and produce creative work.
- Manage issues related to timelines and cost efficiencies.
- Propose and supervise client relationship-building activities.
- Develop, monitor, or advance internal operating procedures with the Project Management Department to improve efficiency.
- Identify and participate in developing new-business opportunities with existing or prospective clients.
- Develop and lead multichannel marketing plans and initiatives, including planning, budget development, execution, and measurement.
- Travel for client meetings, market research, and other client business needs.
Benefits
- 401(k) plan with employer match contributions up to 4%, immediately vested.
- Life insurance.
- Disability coverage.
- Medical, dental, and vision plans.
- Flexible working arrangements, including hybrid and remote work.
- Option to work from anywhere across the globe for two weeks each year.
- 20 vacation days and one personal well-being day.
- Nine public holidays, gifted end-of-year holidays, and early Summer Friday finishes in June, July, and August.
- Free counseling through the employee assistance program and personalized health support.
- Enhanced maternity, paternity, and family leave policies.
- Fertility policies and support.
- On-demand professional development training and support.
- Global mobility opportunities across the business.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
