VP, Client Services
About The Position
The VP of Client Services owns senior-level client and agency partner relationships beyond day-to-day operations. The role is responsible for client retention through executive- and senior-level relationship management, identifying opportunities to expand existing business, and assessing and managing risks associated with clients and agency partners. The VP ensures that account financial health, targets, and objectives align with client and EVERSANA INTOUCH goals. The VP leads coordination and development of integrated marketing plans, both internally and with external agency partners. The position calls for strong thought leadership within EVERSANA INTOUCH and the industry, and for regularly introducing clients to additional services across the agency’s offerings. The role requires travel.
Requirements
- Approximately 12 to 15 years of agency, consultative, pharmaceutical, and/or healthcare experience.
- Bachelor’s degree in Business, Marketing, Journalism, or Communications.
- Thought leadership in integrated and digital marketing and communications.
- Ability to independently manage major clients and brands; self-sufficient and self-motivated.
- Demonstrated achievement of P&L targets through existing and expansion business opportunities.
- Proven leadership and mentoring skills.
- Experience leading cross-functional project teams across the organization.
- Experience negotiating and executing agreements.
- Creative thinking and analytical skills.
- Ability to collaborate effectively at all levels and functions.
- Applied understanding of technical development and processes.
- Demonstrated problem-solving skills.
- Ability to determine staffing needs within account and extended teams.
- Demonstrated written, presentation, and verbal communication skills.
- Excellent interpersonal skills and ability to interact at all levels with clients and the Intouch organization.
- Willingness to travel.
Responsibilities
- Own senior-level client and agency partner relationships beyond day-to-day operations.
- Maintain executive- and senior-level relationships to support client retention.
- Identify additional opportunities with existing clients.
- Assess and manage risks associated with clients and agency partners.
- Meet client and EVERSANA INTOUCH goals for each account’s financial health, targets, and objectives.
- Lead coordination and development of integrated marketing plans internally and with external agency partners.
- Provide thought leadership within EVERSANA INTOUCH and the industry.
- Bring new services to clients and communicate the breadth of EVERSANA INTOUCH’s offerings.
- Model inclusive behaviors and proactively manage bias.
- Perform other duties as assigned.
- Lead cross-functional project teams across the organization.
- Determine staffing needs within the account team and extended teams.
- Negotiate and execute agreements.
- Travel as required.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
