Orchard - VP, Client Services & Digital Transformation (Atlanta)

Enero•New York, NY

12d

About The Position

The VP, Client Services & Digital Transformation owns end-to-end accountability for an account or account group, combining strategic and creative direction, client leadership and growth, program governance, and commercial control. The role consolidates responsibilities previously divided between a Group Business Director and a Programme Lead, bringing strategic ownership and delivery governance together under one accountable leader. The position is based in Atlanta to accommodate clients. The VP develops client strategies and digital transformation roadmaps spanning customer experience, data, and platforms, while overseeing integrated delivery across UX, engineering, content, analytics, and agency partners. The role manages release readiness, regulated delivery processes, budgets, resourcing, forecasting, and portfolio financial health, while maintaining strong senior client relationships and growing existing accounts and new business. The VP also leads, mentors, and develops account and delivery teams, fostering a collaborative culture and high standards of creative and operational work.

Requirements

10+ years of experience leading complex digital delivery in an agency or consulting environment.
Strong track record managing large portfolios with multiple concurrent workstreams and senior stakeholders.
Working knowledge of digital platforms, CMS-led delivery, CRM ecosystems, content production, and integrated campaign execution.
Ability to work across strategy and technical architecture, ask sharp questions, learn quickly, and translate technical constraints into client-ready narratives and vice versa.
Strong commercial judgment, including forecasting, scoping, change control, opportunity shaping, and proposal development.
Must be based in Atlanta.

Nice To Haves

Experience in regulated or approval-heavy environments such as health, pharma, animal health, or similarly complex sectors.
Ability to translate ambiguity into clear plans, structure, and team actions.
Confidence handling senior stakeholders with calm, clarity, and credibility.
Strong leadership skills and experience developing delivery talent and raising team standards.
High attention to detail while maintaining a broader commercial and delivery perspective.
Pragmatic, hands-on leadership style that is structured, collaborative, and accountable.

Responsibilities

Write proposals, strategies, and briefs that inspire strong work and meet clients’ business and marketing objectives.
Understand business needs and identify opportunities to shape digital transformation roadmaps across customer experience, data, and platforms.
Lead planning and forecasting of client plans aligned to digital transformation or integrated roadmaps.
Advise clients and agency teams on digital and AI-enabled innovations.
Inspire creative thinking, evaluate creative ideas, and uphold standards for quality of thinking and delivery.
Own integrated roadmaps and release calendars across UX, engineering, content, analytics, and agency partners.
Run cross-program cadences and maintain decision, dependency, and change logs.
Keep projects on schedule and within scope in partnership with strategy and delivery teams.
Identify and embed ways of working that improve delivery speed, quality, and cost-effectiveness.
Build scalable delivery models across multiple brands and stakeholders.
Align non-functional requirements, security, analytics, and QA readiness across workstreams.
Establish go-live checklists and do-not-proceed tracking, and lead post-release retrospectives.
Lead delivery in regulated or approval-heavy environments, accounting for regulatory and legal review, stakeholder sign-off, and market-specific complexity.
Maintain documentation, decision tracking, and change visibility across workstreams, balancing speed and quality with client compliance processes.
Align team capacity to the roadmap and manage forecasts, invoicing rhythms, and revenue phasing.
Standardize estimation practices and enforce change control across workstreams.
Own budget and resource planning, allocation, and management in association with Directors.
Ensure clients are accurately and efficiently charged for work performed.
Own portfolio financial health, including forecasting, burn tracking, margin awareness, risk identification, and recovery planning.
Identify and qualify new work opportunities early, shaping scope and commercial approaches before formal briefs arrive.
Maintain a program-level source of truth for track status, KPIs, runway, and key decisions.
Coordinate across business units and brand teams within enterprise clients, turning fragmented stakeholder agendas into a coherent ecosystem vision.
Partner with Project Management on scope, commercials, and senior stakeholder alignment.
Provide communications counsel and strategic advice, and develop strong senior client relationships.
Resolve client service problems before escalation and communicate concerns to the agency team.
Present and sell agency ideas and work to senior audiences.
Manage and direct account and delivery teams to deliver high-quality work.
Train, support, mentor, and develop the wider team’s professional competencies and performance.
Maintain a collaborative team culture that supports creativity and innovation.
Hold regular team meetings to review progress, surface issues, and correct course.
Manage multiple projects and clients while maintaining quality and control.
Grow assigned accounts and identify additional service offerings within existing client portfolios.
Lead new business efforts in response to client briefs and pitch opportunities.