VP, Client Service - Digital & Social

Daniel J. Edelman•Washington DC, NY

About The Position

Edelman is seeking a Vice President, Client Service – Digital & Social to support a major client in the healthcare and wellness sector. The role leads senior client relationships and oversees integrated communications programs connecting social, digital, creative, and earned media. The Vice President understands the client's business, anticipates needs, and translates challenges into actionable solutions. They bring strong social and digital fluency, guide clients and internal teams, and help ensure communications efforts support brand relevance, reputation, and broader business objectives. This is a proactive, solutions-oriented client leadership role requiring sound judgment, business acumen, and the ability to navigate complex client organizations with confidence and diplomacy. The Vice President leads senior-level conversations, collaborates across disciplines, and takes ownership of account delivery, growth, team development, and client service. The position offers the opportunity to collaborate with colleagues across disciplines and lead communications programs intended to build trust and create meaningful impact.

Requirements

At least 8 years of relevant experience in client service, digital marketing, social media, communications, or related fields.
Bachelor's degree or equivalent work experience.
Strong understanding of social and digital communications, including platform strategy, content, influencer marketing, paid social, and performance measurement.
Ability to anticipate client needs, navigate challenges, and develop practical strategic solutions.
Ability to advise senior-level stakeholders and build trusted relationships across complex organizations.
Ability to translate business objectives into actionable integrated communications programs and partner effectively with strategy and specialist teams.
Experience collaborating across creative, social, digital, paid media, analytics, and earned communications disciplines.
Strong operational and people leadership skills, including managing multiple workstreams, mentoring teams, and driving accountability.

Nice To Haves

Experience leading complex client relationships and integrated communications programs for major consumer or corporate brands.
Interest in healthcare, wellness, and consumer behavior; previous healthcare or pharmaceutical experience is not required.

Responsibilities

Lead and strengthen senior client relationships as a trusted day-to-day advisor, understanding client priorities, anticipating needs, and providing proactive counsel.
Own delivery of integrated communications programs across multiple workstreams, ensuring high-quality work meets client objectives, timelines, and budgets.
Bring social and digital expertise to client conversations, connecting platform strategy, content, creators, paid media, and emerging trends to business and reputation goals.
Navigate complex situations, identify solutions, and mobilize internal expertise to move work forward.
Connect social strategy, creative, influencer, paid media, analytics, and earned communications capabilities to deliver cohesive, insight-driven programs.
Drive account growth and innovation by identifying evolving client needs, proposing ideas, and connecting Edelman capabilities to partnership opportunities.
Provide strategic and operational leadership by managing priorities, resources, and stakeholder expectations while maintaining strong client service and execution standards.
Mentor and inspire team members, fostering accountability, collaboration, curiosity, and continuous development.