Digital Client Service Specialist

Hearst•Manchester, NH

5d•Onsite

About The Position

WMUR, the ABC affiliate in Manchester, is seeking a Digital Client Service Specialist to work with Sales Account Executives and their clients to support successful digital and web advertising campaigns. The role provides customer service to clients and sales representatives, processes online and mobile advertising contracts, obtains creative materials, and oversees digital campaign execution. The specialist prioritizes projects and manages time in a growing segment of the organization. In-person attendance is required. The position reports to the General Sales Manager.

Requirements

Experience in online advertising trafficking, sales coordination or planning, or a related area.
Experience with web technologies, including HTML 5, Flash, and JavaScript.
Working knowledge of DFP and Google Analytics.
Advanced Microsoft PowerPoint, Word, and Excel skills, including the ability to maintain complex spreadsheets.
Experience with programmatic advertising.
Desire to provide exceptional customer service and exceed client expectations.
Related military experience will be considered.
Ability to attend work in person.

Responsibilities

Manage digital sales campaigns.
Build, organize, and schedule advertising creative.
Communicate with sales, production, and finance teams, as well as external clients, about campaign performance and delivery commitments.
Provide troubleshooting assistance for creative and operations-related campaign issues.
Prepare strategic PowerPoint proposals based on customer needs.
Collaborate with the creative team to design and develop digital campaign concepts.