Client Service Specialist

VCA Animal Hospitals • Shelton, CT

3d

About The Position

VCA Animal Hospitals is seeking an experienced, personable, and highly professional Client Service Representative to help deliver excellent service to clients and their pets at VCA Shoreline. The role is a key point of contact for the hospital and helps build and maintain clients’ trust and confidence. The position supports the hospital’s goal of providing a culture of teaching, growth, and expertise. The stated pay range is $18 to $24 per hour. Applicants with experience may also discuss other opportunities, such as Liaison roles.

Requirements

• Experience as a Client Service Representative is sought.
• Personable and highly professional approach to client service.

Responsibilities

• Greet visitors, answer telephones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Make outbound follow-up calls and contact prospective clients.
• Present and explain fees and process payments.
• Recommend, select, and obtain products and services, including prescriptions.
• Answer questions about products and services and educate clients on general animal husbandry and non-medical pet care, such as heartworm prevention, housebreaking, and flea and tick control.
• Manage medical records, charts, reports, and correspondence.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid vacation and sick days
• 401(k)
• Employee pet discounts

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed