Client Service Specialist

Nelnet•Lincoln, NE

1d•$19 - $21•Hybrid

About The Position

The Client Services Specialist I provides comprehensive support to Nelnet Payment Services merchants and partners, including NBS, FACTS, and non-education partners, during implementation and ongoing servicing of merchant clients using NPS payment processing technology. The role is a key contact for merchant inquiries and provides training, reconciliation assistance, troubleshooting, and other support. It also involves reviewing, submitting, and verifying merchant processing agreements for accuracy and compliance. This position offers a hybrid work option, with remote work for part of the week and in-office presence to support collaboration and team connection. The compensation range is $19.00–$21.00 per hour, depending on experience. Visa sponsorship is not available; candidates must already be authorized to work in the United States without current or future sponsorship.

Requirements

Three years of experience in customer service or new client implementation.
Strong interpersonal and written and verbal communication skills, including the ability to constructively discuss sensitive issues.
Strong attention to detail and creative thinking ability.
Ability to work as a team member and establish rapport with coworkers.
Excellent customer service skills, including being friendly, courteous, helpful, and patient.
Excellent prioritization, organization, and time management skills.
Strong computer skills, including Microsoft applications, internal applications and systems, and the Internet.
Ability to communicate effectively at the merchant's level.
Ability to handle stressful situations and meet deadlines.
Initiative to complete tasks and objectives without supervision.
Ability to work in a fast-paced environment and effectively lead change.
Ability to work overtime as required without supervision.
Ability to take direction from multiple sources and prioritize effectively.
Positive, can-do attitude.
Candidates must already be authorized to work in the United States without current or future visa sponsorship.

Nice To Haves

Bachelor’s degree.
Credit card banking industry experience.

Responsibilities

Review merchant applications for accuracy and completeness, and work with merchants to obtain missing information.
Monitor merchant setup progress and follow up with involved parties to support timely setup and activation of merchant IDs.
Configure new merchant accounts in multiple backend systems to enable payment processing.
Log and update Salesforce records with accurate account data.
Answer merchant questions about account maintenance, statements, refunds, rates, compliance, transactions, and other matters.
Provide phone support to internal and external NPS merchants and customers as needed.
Suggest process and procedure improvements, including opportunities to use AI and automation tools.
Use AI-powered tools and technologies to streamline workflows, improve efficiency, and enhance merchant support.