Client Service Specialist

JPMorgan Chase & Co. • Wilmington, DE

23h

About The Position

As a Client Service Specialist within JPMorganChase’s InstaMed team, you will deliver customer service and operational support to clients. Your work will focus on addressing client inquiries, processing transactions, troubleshooting issues, and identifying opportunities to refer services based on client needs. You will use knowledge of policies and procedures to resolve problems and make decisions within established procedures, with a significant impact on the team and its clients.

The scheduled hours are Monday through Friday, 11:30 a.m. to 8:00 p.m. ET. An opportunity to work earlier shifts may become available as hours open up.

Requirements

• Baseline knowledge of client service operations, including transaction processing, troubleshooting, and service referral.
• Ability to apply policies and procedures to solve non-routine problems.
• Excellent communication skills, including the ability to use probing questions to accurately assess an inquiry or request.
• Ability to work in a fast-paced environment, adapt to change, and work effectively in a team.
• Strong interpersonal and communication skills to interact effectively with clients and address their inquiries.
• Ability to process transactions accurately and ensure data integrity.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Ability to identify common issues and provide straightforward solutions.
• Proficiency in MS Windows and Office, including the ability to work with multiple applications at the same time.

Responsibilities

• Provide daily customer service support by addressing client inquiries, processing transactions, and troubleshooting issues using company policies and procedures.
• Identify opportunities to refer services based on client needs, using knowledge of financial products and market trends.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed