VP, Account Supervisor

Calcium+Company•Philadelphia, PA

About The Position

The Vice President, Account Supervisor is an Account Services leader responsible for the strategic, operational, and financial success of assigned client brands or portfolios. The role manages one brand with multiple indications or multiple brands of moderate size, aligning brand strategies and tactics with the client’s and corporation’s overall vision. The VP, Account Supervisor applies brand strategy to master tactical plan development and execution while contributing to the overall brand plan. As the account-group leader, this position is accountable for client satisfaction at the product-manager level and guides multidisciplinary teams, supporting their development and performance. The role also contributes to agency growth and culture through a solution-oriented approach that motivates teams and delivers results for the agency, brand, and client. Senior Account Services leaders serve as strategic partners to senior client stakeholders and maintain accountability for revenue forecasting, profitability, resource planning, business performance, and identifying opportunities for growth and long-term client partnerships. The position reports to an EVP or SVP, Global Client Lead.

Requirements

Bachelor's degree.
8–10 years of pharmaceutical marketing or account-management experience.
At least 2–4 years of Account Director experience in an agency setting.
Business acumen and maturity necessary to lead a team.
Ability to think strategically about the brand and agency beyond tactical execution, with measurable impact on business results.
Strong professional presence and positive, inspirational qualities that motivate internal teams and build client confidence.
Superior verbal and written communication skills with clients and internal brand teams, including presentation skills.
Ability to manage deadlines, multiple tasks, and challenges mindfully.
Ability to travel locally and nationally up to 45% of the time.
Willingness to go beyond the job description and be flexible for the team and the work.

Responsibilities

Demonstrate commercial business-development acumen and strong industry and therapeutic-area knowledge.
Discuss, recommend, and provide direction on strategy and competitive market events.
Own the application of brand strategy to master tactical-plan development and execution.
Foster partnership between planning and creative teams to develop strategic insight and vision that achieves client goals.
Lead the team in a manner that supports company ideals.
Address conflict, celebrate successes, set clear team priorities, explain brand objectives and strategies, and monitor progress and measurable outcomes.
Maintain ownership of the financial health of assigned accounts, including scoping, budgeting, billing, and revenue forecasting.
Develop and manage scopes of work, project estimates, and budgets with Finance, Project Management, and Senior Account Leadership.
Ensure work is appropriately scoped and resourced, with clear project deliverables, timelines, and financial commitments.
Monitor project budgets, labor hours, resource utilization, and financial performance against approved parameters.
Maintain timely and accurate revenue forecasts and communicate potential changes, risks, and opportunities.
Partner with Finance on accurate billing, timely reconciliations, and account-revenue tracking.
Build confidence among junior colleagues, peers, and cross-discipline client teams.
Manage, mentor, and develop team members.