Volvo Master Technician

Hendrick•Charleston, SC

11d•Onsite

About The Position

The Volvo Master Technician is responsible for identifying needed vehicle service and performing repair, service, and maintenance work. The technician examines customer vehicles, identifies necessary repairs and maintenance, estimates repair costs, performs and documents services, and follows dealership and manufacturer guidelines. The position has no direct supervisory responsibilities. The role requires thorough knowledge of automotive parts and systems, demonstrable mechanical skills, technical training or equivalent technical experience, and manufacturer-specific qualifications and training. Work is performed primarily in the service area and involves moving around vehicles, working in varied physical positions, and safely operating power tools and test equipment. The technician regularly interacts with customers, service advisors, and the service manager. The position requires regular, predictable attendance; scheduled shifts may include evenings, weekends, and holidays.

Requirements

Thorough knowledge of automotive parts and systems.
Demonstrable mechanical skills and knowledge.
Technical training or commensurate technical experience.
Five or more years of desired work experience.
High school diploma desired.
Automotive field of study or work experience desired.
Valid driver’s license.
Designation as a Master Technician by the respective manufacturer; ASE Master certification if required by the manufacturer.
State inspection/emissions license required by the state.
Completion of manufacturer training, including diagnostics, EV, diesel, and specialty vehicles.
Completion of manufacturer training necessary to perform all warranty repairs on all model vehicles.
Basic computer skills to use the timekeeping system and ability to learn the parts department computer inventory and ordering system.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos, and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic and apply common sense to instructions and standardized situations.
Ability to understand and follow technical manuals.
Ability to lift up to 50 pounds and perform the physical activities described, including standing, walking, handling items, reaching, stooping, kneeling, crouching, or crawling.
Regular and predictable attendance; scheduled shifts may include evenings, weekends, and holidays.

Responsibilities

Examine customer vehicles and identify necessary repairs and maintenance.
Estimate the cost of repairs.
Perform vehicle repairs and maintenance and document the services performed.
Complete services efficiently and according to dealership and manufacturer guidelines.
Request necessary parts.
Use available technologies to enhance the customer experience.
Maintain CSI at or above Company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Accurately record all hours worked in the company timekeeping system.
Follow Safeguards rules and regulations and all applicable safety rules.
Demonstrate the Company’s Core Values and comply with Company policies and procedures.
Perform other duties as assigned.