Volvo Master Technician

Hendrick Automotive Group•Charleston, SC

1d•Onsite

About The Position

The Volvo Master Technician is responsible for inspecting customer vehicles, identifying needed service and repairs, estimating repair costs, and performing repair, service, and maintenance work. The role documents completed services and completes work efficiently in accordance with dealership and manufacturer guidelines. It also involves requesting parts, using available technology to support the customer experience, maintaining customer satisfaction standards, and keeping the work area organized, clean, and safe. The technician follows safety requirements, company policies, safeguards, and the company’s core values; participates in required training; and accurately records all hours worked. The position has no direct supervisory responsibilities. Work is performed primarily in the service area and involves working around vehicles and using power tools and test equipment. The technician may encounter loud noise, vibration, exhaust fumes, and other service and repair conditions, and frequently interacts with customers, service advisors, and the service manager. Scheduled shifts may include evenings, weekends, and holidays.

Requirements

High school diploma.
Automotive field of study or work experience.
Five or more years of desired work experience.
Thorough knowledge of automotive parts and systems, with demonstrable mechanical skills and knowledge.
Technical training or commensurate technical experience.
Valid driver’s license.
Designation as a Master Technician by the respective manufacturer; ASE Master certification if required by the manufacturer.
State inspection/emissions license where required by the state.
Completed manufacturer training, including diagnostics, EV, diesel, and specialty vehicles.
Completed manufacturer training necessary to perform all warranty repairs on all model vehicles.
Basic computer skills to use the timekeeping system and ability to learn the parts department’s computer inventory and ordering system.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos, and present information effectively in one-on-one and small-group settings.
Ability to perform basic arithmetic, apply common sense to instructions and standardized situations, and understand and follow technical manuals.
Regular and predictable attendance.
Ability to lift up to 50 pounds; regularly talk and hear, stand, walk, use hands to finger, handle, or feel, reach, and stoop, kneel, crouch, or crawl.

Responsibilities

Examine customer vehicles.
Identify necessary vehicle repairs and maintenance.
Estimate the cost of repairs.
Perform vehicle repairs and maintenance.
Document services performed.
Complete services efficiently and according to dealership and manufacturer guidelines.
Request necessary parts.
Use available technologies to enhance the customer experience.
Maintain CSI at or above company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Accurately record all hours worked in the company timekeeping system.
Follow safeguards, company policies and procedures, and applicable safety rules and regulations.
Demonstrate the company’s core values.
Perform other duties as assigned.