Volunteer Services Trainer

Houston Food Bank•Houston, TX

11h•$20 - $25

About The Position

The Volunteer Services Trainer supports Houston Food Bank’s mission, “Food for better lives,” by training Volunteer Services staff, other Houston Food Bank staff, and dedicated volunteers to create engaging experiences for diverse volunteer groups of up to 1,000 people. The position develops and delivers training, maintains training materials and Standard Operating Procedures (SOPs), assesses learning needs and outcomes, and partners with department leadership on development plans. The role also provides hands-on support in project areas, including the warehouse, and conducts customer-service and volunteer-hosting training for other departments. The role requires travel of up to 10% domestically within Houston Food Bank’s 18-county service area. It supports facility operating hours as necessary and may require schedule flexibility during disasters, community events, and company events. The position has no supervisory responsibilities and must be legally eligible to work in the United States.

Requirements

High school diploma from an accredited school or a GED certificate.
At least 1 year of proven training experience in volunteer services, hospitality, or a similar field.
At least 1 year of experience assessing training gaps.
At least 1 year of leadership experience.
Reliable transportation, a valid driver’s license, and insurance.
Ability and willingness to be trained to operate an electric pallet jack.
Ability and willingness to be trained to operate a forklift.
Ability to work with a diverse population, including the public.
Ability to communicate information to develop others; exceptional public speaking and presentation skills.
Ability to establish objectives and program goals that support strategic plans.
Ability to manage multiple tasks and demands from a variety of people and groups.
Ability to communicate clearly and effectively and deliver clear instructions, objectives, and goals.
Strong problem-solving skills and ability to work in a fast-paced environment.
Exceptional interpersonal skills and a high-energy, can-do attitude.
Ability to work and think independently and use sound judgment.
Ability to maintain professional composure and apply de-escalation techniques when needed.
Ability to use time efficiently and quickly shift or change task assignments as needed.
Strong organizational and critical analysis skills.
Accountability and follow-through on assigned tasks.
Attention to detail and ability to process complex information.
Ability to collect and analyze complex data and apply basic arithmetic.
Ability to engage professionally and courteously with all members across the organization.
Ability to apply common-sense understanding to detailed but uninvolved written or oral instructions and address problems involving a few concrete variables in standardized situations.
Ability to meet the physical requirements of the job, including frequently lifting 50 pounds and remaining standing for the majority of the workday.
Legal ability to work in the United States.

Nice To Haves

Associate’s degree from an accredited college or university.
Volunteer experience or volunteer management experience.
Bilingual English/Spanish.

Responsibilities

Adhere to Houston Food Bank’s PACT values.
Update existing training materials and create new materials, including presentations, evaluation rubrics, quizzes, and resources.
Conduct engaging instructor-led training for Volunteer Services staff and dedicated volunteers under the guidance of the Volunteer Services Leadership team.
Update and create Standard Operating Procedures (SOPs), and ensure team member adherence during staff evaluations.
Ensure training follows all SOPs and regulations.
Use cross-modal teaching approaches to support trainees with different educational experiences, experiential backgrounds, and learning styles.
Assess training gaps and design and deliver training to address them.
Manage training programs for new hires, in-job training, and recurring training.
Communicate training schedules and expectations clearly to trainees.
Conduct individual and group check-ins, create and track development plans, and communicate trainee progress to leadership.
Evaluate training outcomes and knowledge transfer, improve training solutions, and identify future learning needs.
Continuously assess and revise or develop training materials as needed.
Stay current with training best practices and incorporate them into the training program.
Oversee the department’s annual training calendar.
Conduct training in all project areas, including the warehouse.
Support the team by overseeing projects, leading volunteers, keeping project areas clean and organized, and filling in for Volunteer Hosts as needed.
Partner with the leadership team to develop individualized training plans for staff and dedicated volunteers.
Provide feedback on staff, intern, and volunteer interview and onboarding processes.
Maintain confidentiality of personnel information.
Train other departments in customer service and working with volunteers to host an exceptional volunteer experience.
Carry out responsibilities in accordance with Houston Food Bank policies and Human Resources training documentation.
Travel up to 10% domestically within the 18-county service area and support facility operating hours as necessary, with flexibility potentially needed for disasters, community events, or company events.