Volunteer Services Coordinator

Cincinnati Youth Collaborative • Cincinnati, OH

10d • $46,000 - $54,000

About The Position

The Volunteer Services Coordinator (VSC) coordinates Cincinnati Youth Collaborative’s day-to-day volunteer services, including recruitment support, screening, onboarding, documentation, engagement, and retention. The VSC is the primary administrator for volunteer and participant data and provides administrative and program support for CYC’s One-to-One Mentorship Program and Corporate Career Mentoring Experiences.

The role leads the planning, implementation, and daily management of the One-to-One Mentorship Program, including its calendar, matching, participant engagement, events, budget, and operations. It also coordinates volunteer-service processes and provides administrative and logistical support for Corporate Career Mentoring Experiences. The coordinator monitors participation and related data, identifies trends or gaps, and works with the Youth Experience Manager to improve processes and the volunteer experience.

This is a full-time, Monday-through-Friday position during normal business hours. Flexibility is required for occasional early-morning, evening, and weekend events, and local travel is expected.

Requirements

• Bachelor’s degree in a relevant field, such as Non-profit Management, Social Work, Communications, or Business Administration, or equivalent professional experience.
• Minimum of 1–2 years of experience in volunteer coordination, program administration, or database management, preferably within a nonprofit setting.
• Proven experience as a CRM database administrator, with strong data entry, reporting, and management skills.
• Experience using email, video conferencing platforms such as Zoom or Teams, and social media platforms for communication and outreach.
• Prior experience working with youth or mentorship programs.

Responsibilities

• Maintain accurate, confidential, and consistent volunteer, mentor, youth, and program records in CYC’s database and other tracking systems.
• Coordinate volunteer applications, screening, background checks, orientation, and onboarding to ensure volunteers meet safety, documentation, and program requirements before serving.
• Support a positive volunteer experience through responsive communication, ongoing engagement, recognition activities, retention efforts, and timely connections to meaningful volunteer opportunities.
• Lead the planning, implementation, and day-to-day management of CYC’s One-to-One Mentorship Program, including the program calendar, matching, participant engagement, events, budget, and operations.
• Maintain alignment of the One-to-One Mentorship Program with CYC standards and mentoring best practices.
• Coordinate volunteer-service processes and provide administrative and logistical support for Corporate Career Mentoring Experiences, including enrollment, screening, onboarding, communication, training coordination, documentation, and program and event support.
• Monitor volunteer participation, screening, onboarding, retention, and engagement data; identify gaps or trends; and work with the Youth Experience Manager to improve volunteer-service processes and the volunteer experience.

What This Job Offers

• Job Type: Full-time