Volunteer Services Coordinator

Mid-Ohio Food Collective • Grove City, OH

7d

About The Position

The Volunteer Services Coordinator ensures a smooth, welcoming experience for individual and group volunteers, coordinating engagement from first contact through participation. The role supports day-to-day volunteer services operations, strengthens ongoing relationships, and helps align volunteer efforts with operational needs.

The coordinator reviews and responds to volunteer requests, schedules and supports group participation, maintains records, and works with departmental volunteer liaisons. The role also supports recognition, orientations and tours, outreach, and recruitment. A typical workday includes responding to messages, confirming plans, updating calendars, troubleshooting registration and scheduling changes, maintaining accurate records, and representing Volunteer Services at occasional tours, orientations, or community tabling events.

The position may also involve other job-related activities or functions requested by the manager, subject to reasonable accommodation. The organization may modify the job description to reflect changing organizational needs.

Requirements

• High school diploma or GED.
• At least 2 years of experience in volunteer engagement, customer service, community or nonprofit coordination, hospitality, or a similar area.
• Strong communication and organizational skills.
• Sound judgment and data accuracy.
• Comfort using MS Office and databases.

Responsibilities

• Respond to volunteer and group inquiries by phone, email, text, and other channels.
• Schedule and support group participation, including maintaining rosters and reservations, following up, and documenting activity.
• Partner with departmental volunteer liaisons to address scheduling changes and participation questions.
• Serve as a superuser of the volunteer management system, supporting events, user groups, imports, registrations, and troubleshooting.
• Support volunteer recognition activities, orientations and tours, outreach, and recruitment efforts.
• Review volunteer requests and messages, confirm participation plans, and update calendars.
• Help volunteers navigate registration and adjust plans when group headcounts change.
• Keep volunteer records current and communicate with internal partners.
• Represent Volunteer Services at occasional tours, orientations, or community tabling events.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED