Volunteer Services Coordinator

Detroit Zoological Society • Royal Oak, MI

9d

About The Position

The Volunteer Services Coordinator supports the administration of the Detroit Zoological Society’s volunteer program, helping plan, implement and maintain activities related to volunteer recruitment, training, supervision, recognition and evaluation. The DZS supports more than 1,000 volunteers who contribute to programs and events at the Detroit Zoo and Belle Isle Nature Center.

The Coordinator supports the principles of the Detroit Zoological Society, maintains a professional manner when engaging with constituencies, and preserves confidentiality. The role involves coordinating volunteer opportunities and communications, supporting recruitment and training, helping staff special events, and representing the Society at community engagement events.

The position requires a flexible schedule that includes weekdays, weekends and evenings, with occasional early mornings. Work is generally comfortable and mostly indoors, but includes outdoor work in seasonal weather for special events and other Volunteer Services activities. The role requires extended periods of sitting, standing, walking, bending and stooping; lifting and moving up to 20 pounds; and using standard office equipment and a computer.

Requirements

• Associate’s or bachelor’s degree in Non-Profit Leadership, Human Resources, Communications, Public Relations or a related field.
• Availability for weekday, weekend and evening shifts; a flexible schedule is required.
• Working knowledge of Google Suite, Microsoft Office Suite and basic database management.
• Excellent organizational and communication skills.
• Excellent customer service skills.
• Ability to meet deadlines and demonstrate excellent time management.
• Ability to interact professionally with various age groups.
• Ability to perform essential job functions satisfactorily, with or without accommodations.
• Ability to sit, stand, walk, bend and stoop for extended periods, lift and move up to 20 pounds, and use standard office equipment and a computer.

Nice To Haves

• 1–3 years of experience coordinating volunteers is preferred.
• Experience with volunteer administration is preferred.
• Experience with event planning is beneficial.

Responsibilities

• Maintain and update the Volunteer Hub database by coordinating and posting shift opportunities from across the organization.
• Support and coordinate the development of volunteer recruitment, including orientations and trainings.
• Assist with recruitment, check-in and placement for special events, including early morning, evening and weekend shifts.
• Support volunteer retention through timely, efficient and accurate communication and problem solving.
• Represent the Detroit Zoological Society at community engagement events.
• Work with diverse volunteers, guests and community partners.
• Partner with the Volunteer Services Manager and Assistant Manager to ensure department coverage.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree