Volunteer Services Coordinator

Mid-Ohio Food Collective • Grove City, OH

6d

About The Position

The Volunteer Services Coordinator ensures a smooth, welcoming volunteer experience by coordinating individual and group engagement from first contact through participation. The role supports day-to-day volunteer services operations, strengthens ongoing relationships, and helps ensure volunteer efforts align with operational needs.

The coordinator handles volunteer inquiries, schedules and supports group participation, maintains records and documentation, and partners with departmental volunteer liaisons. The role also supports volunteer recognition, orientations and tours, outreach, and recruitment. The workday involves reviewing requests, confirming schedules, updating calendars, resolving participation questions, keeping records current, and representing Volunteer Services at occasional tours, orientations, or community tabling events.

This job posting is not an exhaustive statement of accountabilities, duties, responsibilities, or requirements. The employee may be required to perform other job-related activities or functions requested by their manager, subject to reasonable accommodation. Mid-Ohio Food Collective reserves the right to modify the job description to reflect changing organizational needs. The organization is an Equal Employment Opportunity employer and a Drug-Free Workplace; pre-employment drug screening includes marijuana (THC).

Requirements

• High school diploma or GED.
• At least 2 years of experience in volunteer engagement, customer service, community or nonprofit coordination, hospitality, or a similar field.
• Strong communication and organizational skills.
• Sound judgment and data accuracy.
• Comfort using MS Office and databases.

Responsibilities

• Respond to volunteer and group inquiries through phone, email, text, and other channels.
• Schedule and support group participation, including managing rosters, reservations, follow-up, and documentation.
• Partner with departmental volunteer liaisons to address scheduling changes and participation questions.
• Serve as a superuser in the volunteer management system, handling events, user groups, imports, registrations, and troubleshooting.
• Support volunteer recognition activities, orientations and tours, outreach, and recruitment efforts.
• Review volunteer requests and messages, send confirmations, update calendars, and help groups arrive prepared.
• Help volunteers navigate registration and adjust plans when group headcounts change.
• Keep volunteer records current and communication clear while coordinating with internal partners.
• Occasionally conduct tours, orientations, or community tabling and represent Volunteer Services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED