Volunteer Services Trainer

Houston Food Bank•Houston, TX

About The Position

The Volunteer Services Trainer helps Houston Food Bank deliver its mission, “Food for better lives,” by preparing Volunteer Services staff, other Houston Food Bank staff, and volunteers to create engaging experiences for diverse volunteer groups of up to 1,000 people. The role develops and delivers training, supports staff and volunteer development, and helps ensure training and work practices follow applicable procedures and regulations. The position adheres to Houston Food Bank’s PACT values: Purpose, Accountability, Courage, and Transparency. The trainer leads instructor-led sessions, maintains and creates training materials and standard operating procedures, assesses learning needs and training outcomes, and coordinates the department’s annual training calendar. The role also supports projects and volunteer hosting, provides training to other departments on customer service and working with volunteers, and collaborates with the leadership team on individualized development plans. This position has no supervisory responsibilities. The job is performed across varied settings, including warehouse and kitchen environments, and requires travel within Houston Food Bank’s 18-county service area for up to 10% of the time. The role may require flexibility to support facility operating hours and disaster, community, or company events. Starting pay is $20.00–$25.00.

Requirements

High school diploma from an accredited school or a GED certificate.
At least 1 year of proven training experience in volunteer services, hospitality, or a similar field.
At least 1 year of experience assessing training gaps.
At least 1 year of leadership experience.
Reliable transportation, a valid driver’s license, and insurance.
Ability and willingness to be trained to operate an electric pallet jack and a forklift.
Ability to work with a diverse population, including the public.
Ability to communicate information to develop others, with exceptional public speaking and presentation skills.
Ability to establish objectives and program goals that support strategic plans.
Ability to manage multiple tasks and demands from a variety of people and groups.
Clear and effective communication skills, including delivering clear instructions, objectives, and goals.
Strong problem-solving skills and ability to work in a fast-paced environment.
Exceptional interpersonal skills, a high-energy approach, and a can-do attitude.
Ability to work and think independently and use sound judgment.
Ability to maintain professional composure and use de-escalation techniques when needed.
Ability to manage time efficiently and shift task assignments as needed.
Strong organizational and critical analysis skills.
Accountability and follow-through on assigned tasks.
Attention to detail and ability to process complex information.
Ability to collect and analyze complex data and apply basic arithmetic.
Ability to engage professionally and courteously with people throughout the organization.
Ability to apply common-sense understanding to detailed but straightforward written or oral instructions and solve problems involving a few concrete variables in standardized situations.
Legal ability to work in the United States.

Nice To Haves

Associate’s degree from an accredited college or university.
Volunteer experience or volunteer management experience.
Bilingual ability in English and Spanish.

Responsibilities

Update existing training materials and create new materials, including presentations, evaluation rubrics, quizzes, and other resources.
Conduct engaging instructor-led training for Volunteer Services staff and dedicated volunteers under the guidance of the Volunteer Services Leadership team.
Update and create standard operating procedures (SOPs), and ensure team members adhere to them during staff evaluations.
Ensure training follows all SOPs and regulations.
Use cross-modal teaching approaches to accommodate trainees’ differing educational experiences, backgrounds, and learning styles.
Assess training needs and gaps, then design and deliver training to address them.
Manage training programs for new hires, in-job training, and recurring training.
Communicate training schedules and expectations clearly to trainees.
Conduct individual and group check-ins, and create and track development plans.
Communicate staff and volunteer trainee progress to leadership staff.
Evaluate training outcomes against learning objectives and knowledge transfer, and improve training solutions while identifying future learning needs.
Continuously review, revise, and develop training materials as needed.
Keep abreast of training best practices and incorporate them into the training program.
Oversee the department’s annual training calendar.
Conduct training in all project areas, including the warehouse.
Support team projects, lead volunteers, keep project areas clean and organized, and fill in for Volunteer Hosts as needed.
Partner with the leadership team to develop individualized training plans for staff and dedicated volunteers.
Provide feedback on staff, intern, and volunteer interview and onboarding processes.
Maintain the confidentiality of personnel information.
Train other departments in customer service and working with volunteers to deliver an exceptional volunteer experience.
Carry out responsibilities in accordance with Houston Food Bank policies and Human Resources training documentation.