VOLUNTEER SERVICES COORDINATOR - Miami Lakes

Catholic Hospice, Inc.•Hialeah, FL

12d

About The Position

The Volunteer Services Coordinator develops, implements, and evaluates Catholic Hospice, Inc.’s patient care and administrative volunteer program. Under the supervision of the Manager of Volunteer Services, the coordinator helps develop a written volunteer recruitment plan, mentors volunteers, evaluates their performance, and helps interview, select, train, and assign volunteers according to organizational needs and volunteer abilities. The role also supports volunteer recruitment for special events and collaborates with Administration, Marketing, and other departments on fundraising and community relations. The coordinator maintains volunteer records, training schedules, service statistics, and accurate accounting of volunteer hours; supervises volunteers as assigned; and uses team feedback to support ongoing volunteer training and development. The position also initiates community contacts for fundraising and handles donor, sponsor, and funding-source acknowledgments and receipts in compliance with nonprofit statutes. The coordinator educates staff and responds to referral sources’ questions about hospice services, while coordinating multiple projects with competing timelines. The role may serve as interim department leader depending on need. This is a full-time position in Miami Lakes, with stated hours of Monday through Friday, 8 a.m. to 5 p.m. The job also requires flexibility to work a schedule that may include weekends and holidays. Bilingual English/Spanish is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Bilingual English/Spanish is required.
High school diploma, associate’s or bachelor’s degree, or an equivalent combination of education and experience.
Must be able to read, write, and understand English.
Must have knowledge of computer office/clinical software.
Must be able and willing to work a flexible full-time schedule that may include weekends and holidays.
Must be able to lift and/or move up to 50 pounds and push/pull up to 250+ pounds; walk, climb stairs or ladders, and stand for extended periods.

Nice To Haves

1–2 years of experience as a volunteer, working with volunteers, and volunteer supervisory experience preferred.
1–2 years of experience recruiting volunteers or employees preferred.
Knowledge of nonprofit organizations preferred.

Responsibilities

Contribute, under the Manager of Volunteer Services’ supervision, to developing a written plan to recruit volunteers for patient care and administrative needs.
Mentor or role-model volunteers to support effective implementation of the plan and evaluate volunteer performance.
Assist with volunteer interviews when appropriate and select candidates for training and assignment.
Maintain the volunteer training schedule and agenda, incorporating presentations and materials from qualified staff and outside representatives of hospice services.
Ensure compliance with the volunteer onboarding process.
Assign patient care and administrative volunteers based on organizational needs and volunteers’ abilities.
Work with the Manager of Volunteer Services to recruit volunteers for special events.
Collaborate with Administration, Marketing, and other departments on fundraising and community relations efforts.
Maintain appropriate records and statistics for patient care and administrative volunteers and accurately account for their service hours.
Supervise assigned volunteers and receive team feedback to support ongoing training and development.
Initiate community contacts to assist with organizational fundraising.
Acknowledge, respond to, or send appropriate receipts to donors, sponsors, and funding sources in compliance with nonprofit statutes.
Educate staff and respond to referral sources’ questions about hospice services.
Coordinate multiple projects from different sources with competing timelines.
Maintain required licenses, certifications, and mandatory skill updates; comply with applicable policies and laws and regulations.
Perform other assigned duties.