Volunteer Services Assistant Per Diem

Banner Health • Mesa, AZ

4d • Onsite

About The Position

The Volunteer Services Assistant coordinates services provided by volunteers in the assigned area, supporting the Volunteer Program Coordinators and Banner University Medical Center’s volunteer program. The position helps manage, recruit, onboard, train, schedule, evaluate, and recognize volunteers, and supports daily program operations and regulatory compliance. The role also builds and maintains relationships with hospital departments and works with employees, volunteers, patients, family members, prospective volunteers, and the community.

This per-diem position covers sick calls, paid time off, and staffing shortages. Shifts are during the week and generally run 8:30 a.m.–12:30 p.m. or 8:00 a.m.–4:30 p.m.; hours may vary from a full week to once or twice a month, so flexible availability is needed. The primary location is Banner University Medical Center Tucson, with coverage at the South Campus as needed. Registry/per-diem roles have no guaranteed hours and do not include a medical benefits package.

Requirements

• High school diploma/GED or equivalent working knowledge.
• At least two years of relevant work experience; the posting also specifies at least two years of related work experience.
• Proficient use of Microsoft Excel and working knowledge of personal software packages.
• Working knowledge of customer service principles and practices.
• Excellent oral, written, and interpersonal communication skills to interact effectively with a diverse group of individuals.
• Ability to handle multiple tasks simultaneously and organize, prioritize, and multitask in a fast-paced environment.
• Ability to compose presentations, policies, procedures, and other communications using written language proficiently.
• Ability to maintain composure and a professional demeanor in difficult and stressful situations.
• Flexible weekday availability to cover staffing shortages, PTO, and sick calls.

Nice To Haves

• Bachelor’s degree.
• Prior experience working with volunteers in an oversight capacity.
• Additional related education and/or experience.

Responsibilities

• Coordinate Volunteer Services operations and daily activities, including interviewing, orienting, placing, training, counseling, and supervising volunteers.
• Participate in volunteer recruitment through community outreach and presentations.
• Conduct monthly general orientation and annual volunteer re-orientation.
• Serve as the department’s initial contact and record volunteer absences promptly, arranging coverage for absences.
• Establish and maintain current volunteer files; track mandatory training and Occupational Health testing; and ensure regulatory compliance of volunteer records, position descriptions, and competencies where applicable.
• Assist with developing, implementing, and monitoring departmental policies and procedures.
• Coordinate volunteer scheduling and placement.
• Help design, develop, coordinate, and implement volunteer projects and activities.
• Collaborate with hospital departments to implement volunteer opportunities and monitor volunteer work and performance.
• Assist with volunteer recruitment, application review, interviewing, scheduling, and orientation.
• Participate in daily operational activities to support smooth operations and regulatory compliance.
• Conduct daily rounding and recognition, organize volunteer schedules, and build and maintain relationships with hospital departments that support volunteers.

Benefits

• Competitive wages
• Paid orientation
• Flexible schedules for select positions
• Fewer shifts cancelled
• Weekly pay
• 403(b) pre-tax retirement
• Resources for living (Employee Assistance Program)
• My Well-Being wellness program
• Discount entertainment tickets
• Restaurant and shopping discounts
• Eligibility to apply at any time as an internal applicant to regular Banner Health opportunities

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED