Clinical Services Assistant (Per Diem)

Hartford Healthcare•Portland, CT

About The Position

Rushford Center, part of Hartford HealthCare, provides addiction and mental health prevention, treatment, and recovery programs. The Clinical Services Assistant assists clinicians in providing coordinated services and case management for adult clients with mental health and/or substance abuse issues. Employees are considered essential and may be required to provide mandated shift coverage based on programming needs. The role provides direct client care under licensed clinician supervision, supports treatment goals, and helps maintain a safe therapeutic environment. It also contributes to medication monitoring, documentation, case management, treatment planning, and coordination with interdisciplinary teams and community services.

Requirements

  • An associate degree in Drug and Alcohol Recovery Counseling (DARC), Human Services, or a related field.
  • In lieu of an associate degree, a high school diploma or GED and two years of experience in a behavioral health or substance abuse setting.
  • Valid driver's license.

Nice To Haves

  • A bachelor's degree in Social Work, Psychology, or a related field is preferred.
  • Two years of experience in a behavioral health or substance abuse setting is preferred.
  • Knowledge of the Alcoholics Anonymous or Narcotics Anonymous 12-Step Program is preferred.
  • Valid CPR, Crisis Prevention Institute (CPI), and First Aid training certifications are preferred.

Responsibilities

  • Provide direct client care under the supervision of licensed clinicians, including facilitating therapeutic and psychoeducational groups, delivering basic counseling, implementing behavioral management plans, and supporting treatment goals.
  • Conduct safety checks, client intakes, searches, and monitoring activities to maintain a safe therapeutic environment.
  • Assist with medication management, including monitoring medication self-administration, documentation, medication counts, collecting vital signs, and coordinating with nursing and medical staff.
  • Observe and document client progress, communicate treatment outcomes to the interdisciplinary team, contribute to treatment plan revisions, and support ongoing interventions.
  • Coordinate case management activities, including referrals to community resources, discharge planning, transportation arrangements, and linkage to social, health, employment, and support services.
  • Participate in treatment conferences, staff meetings, training programs, and collaborative community partnerships to support high-quality care and continuity of services.
  • Perform other related duties as assigned.

Benefits

  • Medical and dental benefits
  • 401(k) plan with employer match
  • Generous paid time off, accruing from date of hire
  • Seven paid holidays
  • Additional voluntary benefits
  • Employee discount programs
  • Career development and growth opportunities
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