Volunteer Engagement Coordinator - Protein Pack Room

Harvesters - The Community Food Network•Kansas City, MO

About The Position

The Volunteer Engagement Coordinator ensures Harvesters’ protein pack room (PPR) packs product efficiently and follows USDA guidelines. The role performs daily pre-operational checks, ensures the PPR is cleaned in accordance with USDA guidelines, coordinates supplies with the VEC Manager, operates and troubleshoots equipment, and follows directives from the USDA inspector. The coordinator directs volunteer groups as needed on VEC projects. When needed, this position leads the PPR at an increased rate of pay. Lead duties include monitoring temporary staff for compliance with USDA guidelines and established processes, procedures, and policies; supporting efficient and productive work; and verifying that required documentation is completed accurately. The position requires understanding and following Harvesters’ food safety policies and procedures. Work takes place in an office, cold room, and warehouse. The role uses general office and packaging equipment, material-handling equipment, and walk-behind and riding pallet jacks, as well as gas and electric forklifts. The position involves extensive standing and walking, occasional lifting of 20–50 pounds, and frequent lifting of 5–20 pounds. Time is divided approximately between computer work (10%), warehouse work (80%), and telephone and radio communication (10%). The regular schedule is Monday through Friday, 7:30 a.m. to 4 p.m., with occasional overtime.

Requirements

High school education or equivalent.
At least one year of customer service and data entry experience.
Basic knowledge of Microsoft Office applications.
Excellent written and verbal communication skills.
Dedication to the mission of Harvesters.
Ability to perform extensive standing and walking, occasional heavy lifting of 20–50 pounds, and frequent light lifting of 5–20 pounds.

Nice To Haves

Prior work experience in a cold room and/or warehouse environment with inventory systems.

Responsibilities

Ensure the daily pre-operational process is completed and correct any nonconformances.
Ensure the protein pack room is cleaned according to USDA guidelines.
Coordinate with the VEC Manager to keep protein pack room supplies in stock.
Operate and troubleshoot protein pack room equipment and report maintenance issues to Facilities.
Follow directives from the USDA inspector.
Direct volunteer groups as needed on VEC projects.
When serving as PPR lead, monitor temporary staff to ensure USDA guidelines are followed.
When serving as PPR lead, hold staff accountable to established processes, procedures, and policies.
When serving as PPR lead, ensure temporary staff work efficiently and productively.
When serving as PPR lead, verify that required documentation is completed accurately.
Understand and comply with Harvesters’ food safety policies and related procedures.