Volunteer Coordinator

Gentiva Hospice•Jackson, TN

17h

About The Position

Gentiva Hospice is seeking a compassionate and organized, part-time Volunteer Coordinator to recruit, train, supervise, and support volunteers who provide services to patients and families. As a member of the interdisciplinary team, the coordinator advocates for volunteers and ensures the volunteer program aligns with federal hospice regulations and community needs. The position is 24 hours per week and is safety-sensitive. The coordinator assesses patient and family needs, arranges appropriate volunteer placements, maintains program compliance and records, and represents the volunteer program to staff, interdisciplinary teams, and the community. The role may also provide backup volunteer coverage and contribute to quality improvement and policy updates.

Requirements

CPR certification.
Valid driver’s license, reliable transportation, and current auto insurance.
Deep understanding of hospice philosophy and the emotional needs of terminally ill patients and their families.
Ability to build rapport with volunteers, staff, and community partners.
Strong organizational and record-keeping abilities.
Excellent verbal and written communication skills.
Proficiency in public speaking and group facilitation.
Flexible, empathetic, and able to work independently and collaboratively.
Competence with Microsoft Office and basic office equipment.

Nice To Haves

Bachelor’s degree or at least four years of related experience.
Previous experience in healthcare, hospice, or volunteer administration.

Responsibilities

Supervise volunteer activity within the designated service area.
Maintain compliance with the Medicare Hospice Conditions of Participation 5% volunteer requirement.
Assess patient and family needs for volunteer services and coordinate appropriate placements.
Recruit, train, and retain Administrative, Direct Care, Vigil, and Bereavement volunteers.
Facilitate volunteer orientation and annual training requirements.
Ensure completion of volunteer health screening requirements, such as TB tests and health questionnaires.
Serve as a liaison between volunteers and staff to promote strong communication.
Represent the volunteer program at interdisciplinary team meetings and in the community.
Maintain accurate and up-to-date volunteer records, including visit documentation, evaluations, and monthly statistics.
Participate in the hospice’s quality assessment and performance improvement activities.
Support volunteers through regular communication and mentoring.
Serve as a backup volunteer when needed.
Assist with reviewing and updating volunteer policies and procedures.