Visual Operations Lead - Todd Snyder

American Eagle Outfitters • Nashville, TN

10d

About The Position

The Visual Operations Lead is the General Manager’s go-to partner for implementing, leading, and executing visual and operational excellence initiatives in the store. The role focuses on creating exceptional customer experiences through strong visual execution, sales leadership as Leader on Duty, and efficient back-of-house operations, while ensuring the store is customer-ready.

As Leader on Duty, this role leads and coaches the Sales team, supports individual and store sales goals, and oversees task execution, replenishment, transfers, and product-to-customer programs. The role analyzes sales and product performance, makes merchandising decisions with the Market Visual Leader, and shares insights and sales opportunities with the General Manager.

The Visual Operations Lead guides floor-set rollouts, maintains visual standards, supports customer readiness, and advocates for appropriate assortment and replenishment. The role also coaches, trains, and motivates team members; promotes company values and service standards; provides feedback and recognition; and partners with the General Manager and District Team Leader on performance gaps or other issues. It is responsible for following and enforcing company policies, procedures, safety, and Asset Protection standards.

Requirements

• Experience leading teams in luxury retail.
• Strong background in visual merchandising.
• Ability to multitask and strong attention to detail.
• Strong priority-setting and time-management skills.
• Ability to lead and develop teams.
• General understanding of employment law.
• Business acumen.
• Flexible availability to work nights, weekends, and holidays when needed.

Nice To Haves

• Passion for Todd Snyder products.

Responsibilities

• Lead the Sales team as Leader on Duty to deliver an exceptional customer experience.
• Coach Sales team members on customer engagement and support their individual sales goals and store financial targets.
• Manage task execution, replenishment, transfers, and product-to-customer programs, including BOSS, BOPIS, and Merchandise Requests.
• Analyze sales and product performance reports and make strategic merchandising decisions with the Market Visual Leader.
• Provide the General Manager with insights on product performance and sales opportunities.
• Coach the team and lead execution of the floor-set rollout process.
• Ensure the Service team maintains visual standards and champion processes that keep the store customer-ready.
• Make data-backed merchandising decisions and advocate for the store’s product assortment and replenishment needs.
• Coach, train, and motivate the team around company values, workplace culture, and service standards.
• Partner with the General Manager and District Team Leader to escalate issues and address performance gaps.
• Give and receive feedback and recognition through real-time coaching and celebrate team successes.
• Support team selling and participate directly in store processes as needed.
• Adhere to and enforce company policies, procedures, safety requirements, and Asset Protection standards.

Benefits

• Development opportunities and opportunities to learn new skills and advance a career.
• 50% discount at Todd Snyder and 25% off select third-party branded merchandise.
• Clothing allowance twice per year.
• 40% discount at AE, Aerie, and Unsubscribed, plus exclusive partner discounts.
• Eligible associates may receive paid sick leave; AEO may provide REAL rewards at its discretion.
• Paid time off, paid sick leave, and holiday pay, which vary by job level and type, location, employment classification, and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed