Visual Operations Lead - Todd Snyder

American Eagle Outfitters•Nashville, TN

10d

About The Position

The Visual Operations Lead is the General Manager’s go-to for implementing, leading, and executing visual and operational excellence initiatives in the store. The role focuses on creating extraordinary customer experiences through visual execution, sales leadership on the floor as Leader on Duty, and operational efficiency in the back of house, while ensuring the store is customer-ready. The role also supports sales performance, merchandising decisions, rollout execution, team development, and adherence to company policies, procedures, safety, and Asset Protection standards. The position reports to the General Manager.

Requirements

Experience leading teams in luxury retail.
Strong background in visual merchandising.
Ability to multitask, with attention to detail, priority-setting, and time-management skills.
Ability to lead and develop teams.
General understanding of employment law.
Business acumen.
Flexible availability to work nights, weekends, and holidays when needed.

Nice To Haves

Love of Todd Snyder products.

Responsibilities

Lead the Sales team as Leader on Duty to deliver an exceptional customer experience.
Coach Sales team members on customer engagement and help them work toward individual sales goals and the store’s financial target.
Manage task execution, replenishment, transfers, and speed of product delivery, including BOSS, BOPIS, and Merchandise Requests.
Analyze sales and product performance reports, make strategic merchandising decisions with the Market Visual Leader, and share insights on product performance and sales opportunities with the General Manager.
Coach the team and lead execution of the rollout (floor set) process.
Ensure the Service team maintains visual standards and champion processes that keep the store ready for customers.
Make data-backed merchandising decisions and advocate for the product assortment and replenishment the store needs.
Coach, train, and motivate the team through the company’s core values.
Model leadership and hold the team accountable to workplace culture, values, and service standards.
Partner with the General Manager and District Team Leader to escalate issues and address performance gaps.
Give and receive feedback and recognition through real-time coaching and celebration of team successes.
Support team selling and participate in store processes as needed.
Adhere to and enforce company policies and procedures, including safety and Asset Protection standards.