Visual Operations Lead - Todd Snyder

American Eagle Outfitters • Washington, DC

3d

About The Position

The Visual Operations Lead is the General Manager’s go-to partner for implementing, leading, and executing visual and operational excellence initiatives in the store. The role focuses on creating extraordinary customer experiences through visual execution, sales leadership on the floor, and operational efficiency in the back of house, ensuring the store is customer-ready.

As Leader on Duty, the role leads and coaches the Sales team, supports achievement of individual and store financial goals, and manages task execution, replenishment, transfers, and product delivery programs. The lead analyzes sales and product performance to inform merchandising decisions with the Market Visual Leader and provides the General Manager with insights on product performance and sales opportunities.

The role also leads floor-set execution, maintains visual standards, supports data-backed merchandising and assortment decisions, and coaches, trains, and motivates associates. The Visual Operations Lead models company values, holds the team accountable to culture and service standards, partners with the General Manager and District Team Leader to address performance gaps, and supports company policies, safety, and Asset Protection standards.

Requirements

• Prior experience leading teams in luxury retail.
• Strong background in visual merchandising.
• Ability to multitask and strong attention to detail.
• Strong priority-setting and time-management skills.
• Ability to lead and develop teams.
• General understanding of employment law.
• Business acumen.
• Flexible availability to work nights, weekends, and holidays when needed.
• Passion for Todd Snyder products.

Responsibilities

• Lead the Sales team as Leader on Duty to deliver an exceptional customer experience.
• Coach Sales team members on customer engagement and help them work toward individual goals and store financial targets.
• Manage task execution, replenishment, transfers, and product-to-customer programs, including BOSS, BOPIS, and Merchandise Requests.
• Analyze sales and product performance reports and make strategic merchandising decisions with the Market Visual Leader.
• Provide the General Manager with insights on product performance and sales opportunities.
• Coach the team and lead execution of the floor-set rollout process.
• Ensure the Service team maintains visual standards and champion processes that keep the store customer-ready.
• Make data-backed merchandising decisions and advocate for the store’s assortment and replenishment needs.
• Coach, train, and motivate the team in alignment with company core values.
• Model leadership and hold the team accountable to workplace culture, values, and service standards.
• Partner with the General Manager and District Team Leader to escalate issues and address performance gaps.
• Give and receive feedback and recognition through real-time coaching and celebrate team successes.
• Participate in team selling and hands-on store processes as needed.
• Adhere to and enforce company policies, procedures, safety requirements, and Asset Protection standards.

Benefits

• 50% discount at Todd Snyder and 25% discount on select third-party branded merchandise.
• Clothing allowance twice per year.
• 40% discount at AE, Aerie, and Unsubscribed, plus exclusive partner discounts.
• Opportunities for development, learning new skills, and career advancement.
• Eligible associates may receive paid sick leave and discretionary REAL rewards.
• Paid Time Off and holiday pay, subject to job level, location, employment classification, and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed