Visual Operations Lead - Todd Snyder

American Eagle Outfitters•Washington, WA

About The Position

The Visual Operations Lead is the General Manager’s go-to for implementing, leading, and executing visual and operational excellence initiatives in the store. The role centers on creating extraordinary customer experiences through visual execution, leading sales on the floor as Leader on Duty, and improving back-of-house operations so the store is customer-ready. The position leads sales and service execution, supports merchandising and product replenishment decisions, and coaches and develops team members. It also helps maintain the company’s workplace culture, service standards, policies, procedures, safety practices, and Asset Protection standards.

Requirements

Experience leading teams in luxury retail.
Strong background in visual merchandising.
Ability to multitask and attention to detail.
Strong priority-setting and time-management skills.
Ability to lead and develop teams.
General understanding of employment law.
Business acumen.
Flexible availability to work nights, weekends, and holidays when needed.

Nice To Haves

A love of Todd Snyder products.

Responsibilities

Lead the Sales team as Leader on Duty to deliver an exceptional customer experience.
Coach Sales team members on customer engagement and support them in achieving individual goals and store financial targets.
Manage task execution, replenishment, transfers, and product delivery programs, including BOSS, BOPIS, and Merchandise Requests.
Analyze sales and product performance reports with the Market Visual Leader to inform merchandising decisions.
Provide the General Manager with insights on product performance and sales opportunities.
Coach the team and lead execution of the rollout (floor set) process.
Ensure the Service team maintains visual standards and champion processes that keep the store ready for customers.
Make data-backed merchandising decisions and advocate for the store’s product assortment and replenishment needs.
Coach, train, and motivate the team in the company’s core values: People, Passion, Integrity, Innovation, and Teamwork.
Model leadership and hold the team accountable to workplace culture, values, and service standards.
Partner with the General Manager and District Team Leader to escalate issues and address performance gaps.
Give and receive feedback and recognition, provide real-time coaching, and celebrate team successes.
Contribute to team selling and participate directly in store processes as needed.
Adhere to and enforce company policies and procedures, safety practices, and Asset Protection standards.

Benefits

Opportunities for development, learning new skills, and career advancement.
50% discount at Todd Snyder and 25% discount on select third-party branded merchandise.
Clothing allowance twice per year.
40% discount at AE, Aerie, and Unsubscribed.
Exclusive partner discounts.

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