Made to Measure Specialist - Todd Snyder

American Eagle Outfitters

About The Position

Made to Measure Specialists at Todd Snyder provide personalized service to prospective and existing customers, helping elevate the in-store experience and contribute to the success of the business. They serve as brand ambassadors and develop the Made to Measure business in their location by cultivating clientele and working with store colleagues and corporate partners. The role includes participating in fittings, maintaining accurate measurements and order records, supporting trunk shows and appointments, and upholding Made to Measure service and visual standards. Under store leadership, specialists also complete operational tasks such as opening and closing, cash handling, and inventory. They are expected to demonstrate reliability, collaboration, adaptability, strong business awareness, and a commitment to customer service and ongoing growth.

Requirements

Strong affinity for the Todd Snyder brand and philosophy.
High school diploma.
At least 2 years of experience working with Made to Measure.
Exceptional customer service and networking skills, including the ability to develop clients.
Strong verbal and written communication skills.
Proficiency with POS systems and Microsoft Office Suite, including Outlook and Excel.
Ability to stand for multiple hours.
Ability to lift up to 40 pounds without assistance.
Ability to work a varied schedule each week, including nights and weekends.

Responsibilities

Provide industry-leading customer service and build guest loyalty through the in-store experience.
Develop the Made to Measure business by cultivating clientele and partnering with Client Advisors.
Demonstrate product knowledge and use company-provided resources to deepen understanding of the product assortment.
Uphold Made to Measure visual and service standards.
Share insights about the location’s Made to Measure business with the Store Manager and Made to Measure Manager.
Work with corporate Marketing, logistics, and visual merchandising partners to support the success of the Made to Measure business.
Participate in initial and final fittings, ensuring accurate measurements, recordkeeping, and order entry.
Partner with other store locations to host Made to Measure trunk shows and client appointment opportunities.
Resolve customer service issues proactively and meaningfully.
Act as a brand ambassador by embodying the brand aesthetic, philosophy, and lifestyle.
Complete operational objectives under store leadership, including opening and closing the store, cash handling, and inventory.
Adapt to changing workloads and assigned tasks as business needs require.
Apply written and verbal business acumen to store business, product assortment, and business opportunities.
Act with integrity, follow company policies and guidelines, and demonstrate reliability and trustworthiness.
Promote cooperation and team commitment, work toward shared goals, and celebrate team accomplishments.
Seek feedback on performance and opportunities for growth.