Made to Measure Specialist - Todd Snyder
About The Position
Made to Measure Specialists at Todd Snyder provide personalized service to prospective and existing customers and help elevate the in-store experience. The role develops the Made to Measure business by cultivating clientele, partnering with Client Advisors, and representing the Todd Snyder brand and its philosophy. Specialists participate in fittings, maintain accurate measurements and order records, uphold Made to Measure visual and service standards, and coordinate with store and corporate partners. They also support store operations under the direction of store leadership.
Requirements
- Strong affinity for the Todd Snyder brand and philosophy.
- High school diploma.
- At least 2 years of experience working with Made to Measure.
- Exceptional customer service and networking skills, including the ability to develop clients.
- Strong verbal and written communication skills.
- Proficiency with POS systems and Microsoft Office Suite, including Outlook and Excel.
- Ability to stand for multiple hours and lift up to 40 pounds without assistance.
- Ability to work a varied schedule each week, including nights and weekends.
Responsibilities
- Provide industry-leading customer service and build guest loyalty through the in-store experience.
- Develop the location’s Made to Measure business by cultivating clientele and partnering with Client Advisors.
- Demonstrate product knowledge and use company-provided resources to deepen understanding of the product assortment.
- Uphold Made to Measure business standards, including visual and service standards.
- Share insights about the location’s Made to Measure business with the Store Manager and Made to Measure Manager.
- Work with corporate Marketing, logistics, and visual merchandising partners to support the success of the location’s Made to Measure business.
- Participate in initial and final fittings, ensuring accurate measurements, recordkeeping, and order entry.
- Partner with other store locations to host Made to Measure trunk shows and client appointment opportunities.
- Proactively prevent customer service issues and find meaningful resolutions for customers.
- Act as a brand ambassador by emulating the brand aesthetic and embodying its philosophy and lifestyle.
- Complete operational objectives under the guidance of the Store Manager and/or other Store Leadership, including opening and closing, cash handling, inventory, and other assigned tasks.
- Demonstrate flexibility and adaptability when workload or tasks change according to business needs.
- Use written and verbal business acumen in relation to store business, product assortment, and business opportunities.
- Act with integrity, follow company policies and guidelines, and demonstrate reliability and trustworthiness.
- Promote cooperation and commitment within the team, celebrate team accomplishments, and share credit.
- Proactively seek performance feedback and opportunities for growth.
Benefits
- Associates may be eligible for paid sick leave, subject to eligibility requirements.
- AEO may provide REAL rewards at its discretion.
- Paid time off, paid sick leave, and holiday pay vary by job level and type, location, employment classification, and years of service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
