Visual Merchandising Coordinator, Full-Time - NYC Area

Reformation • New York City, NY

5d • Onsite

About The Position

The Visual Merchandising Associate maintains high visual merchandising standards in the store by following Reformation’s visual merchandising guidelines. The role supports execution of visual strategies that bring the brand vision to life, drive traffic, maximize sales, and enhance the customer experience. The position requires at least 35 hours per week across at least five days, including Fridays and weekends, with a flexible schedule that may include days, nights, weekends, and holidays as business needs require.

Requirements

• At least six months of experience working at Reformation.
• Strong communication, organization, and time-management skills.
• Strong visual merchandising skills.
• Demonstrated teamwork and leadership skills.
• Strong interpersonal skills and professional maturity.
• Uphold the time and attendance policy.
• Bring an ambitious and passionate attitude to work.
• Understand and reflect Reformation’s core values and culture.
• Maintain a professional, healthy, and productive work environment.
• At least one year of relevant experience in a fast-paced, creative service environment.
• Familiarity with desktop, mobile, tablet, and digital technology functionality.
• Experience working with a sales or retail organization and/or an operationally intensive business.
• Ability to work in a fast-paced setting and interact effectively with diverse personalities.
• Self-motivation and a driven approach to taking on new challenges and developing one’s work and career.

Responsibilities

• Present products accurately and effectively, including dressing-room outfits, mannequin dressing, and folding, in accordance with corporate visual guidelines and weekly directives.
• Complete weekly Go Lives in an organized and timely manner according to visual merchandising guidelines.
• Keep visual merchandising equipment and props in good condition and organized in one central stockroom location.
• Oversee visual merchandising recovery, including swapping out low lines, moving slow sellers to hot spots, removing duplicates, and replenishing empty notches during the day.
• Support an efficient shipment-processing system so product is placed promptly to maximize sales.
• Prioritize customer service and ensure assigned tasks do not negatively affect the customer experience.
• Maintain cleanliness and organization of the sales floor, fitting rooms, and windows.
• Share feedback, insights, and ideas with the Visual Merchandising Manager weekly.
• Contribute to positive team morale by living the company’s values.
• Conduct a weekly Monday walkthrough with the Store Manager using the Customer Experience Tool to score visual merchandising; share the score with the Visual Manager and develop an action plan together.
• Plan placement of upcoming products in advance when new product arrives on days off, using the RAV and Inbound Shipment Report, and share the plan with the management team.
• Partner with leadership to complete shipment within the 24-hour SLA, including processing, steaming, and placement in the stockroom.
• Place newly processed products on the shop floor promptly, carefully choosing placement according to each rack’s story.
• Identify items designated for return to vendor, remove them from the shop floor, and replace them appropriately.
• Analyze RAV reports and Looker dashboards to provide data-driven insights that inform decisions.
• Review weekly business performance using company reporting tools, including Retail Store Performance, RX Style Conversion, and Retail Ops Report on Looker.

Benefits

• Employer-sponsored private medical, dental, and vision insurance for eligible employees.
• Commuter benefits for eligible employees.
• Paid time off policies, including vacation, sick leave, and company holidays, for eligible employees.
• Retirement planning support for eligible employees, including the option to invest in ESG-aligned funds.
• Fertility care support through Carrot and up to $5,000 USD reimbursement for related fertility expenses after one year of employment.
• Yearly donations to community efforts.
• Clothing discount.
• Culture events, including Ref Values week and Volunteer Time Off.
• Opportunities for growth and collaboration with colleagues around the world.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed