Visual Merchandising Coordinator, Full-Time - NYC Area

Reformation•New York, NY

6d•Onsite

About The Position

The Visual Merchandising Coordinator supports the execution of Reformation’s visual merchandising strategies in a store, maintaining high visual standards in line with corporate guidelines. The role brings the brand vision to life through product presentation and store recovery, while helping drive traffic, sales, and a strong customer experience. The coordinator works closely with store leadership and the Visual Manager, shares weekly feedback, and uses company reports to inform visual and product decisions. The position requires availability for at least 35 hours per week across at least five days, including Fridays and weekends. Scheduling may be flexible across days, nights, weekends, and holidays as business needs require. The anticipated base hourly rate is $28, with final compensation dependent on factors such as relevant experience, skills, qualifications, and internal equity.

Requirements

At least 6 months working at Reformation.
At least 1 year of relevant experience in a fast-paced, creative service environment.
Strong visual merchandising skills.
Strong communication, organization, and time-management skills.
Proven ability to work as a team player and demonstrate leadership skills.
Strong interpersonal skills and professional maturity, including the ability to interact effectively with diverse personalities.
Familiarity with desktop, mobile, tablet, and digital technology functionality.
Experience working with a sales or retail organization and/or an operationally intensive business.
Ability to work in a fast-paced setting.
Self-motivation and a driven approach to taking on new challenges and career development.
Passion for the Reformation brand and an understanding of its core values and culture.
Uphold the time and attendance policy.
Bring an ambitious and passionate attitude to work daily.
Help maintain a professional, healthy, and productive work environment.
Availability for a minimum of 35 hours per week and a minimum of 5 days per week, including Fridays and weekends.
Ability to work a flexible schedule, including days, nights, weekends, and holidays if required by business needs.

Responsibilities

Present products accurately and effectively, including dressing-room outfits, mannequins, and folded merchandise, according to corporate visual guidelines and weekly directives.
Complete weekly Go Lives in an organized and timely manner, following Visual Merchandising guidelines.
Keep visual merchandising equipment and props in good condition and stored in one central stockroom location.
Oversee visual merchandising recovery, including replacing low-line items, moving slow sellers to prominent locations, removing duplicates, and replenishing empty notches.
Support efficient shipment processing so products are promptly placed to maximize sales.
Prioritize customer service while completing assigned tasks.
Maintain the cleanliness and organization of the sales floor, fitting rooms, and windows.
Share feedback, insights, and ideas with the VM Manager weekly.
Contribute to positive team morale by living the company’s values.
Conduct a weekly Monday walkthrough with the Store Manager, score visual merchandising using the Customer Experience Tool, share the score with the Visual Manager, and collaborate on an action plan.
Plan placement of upcoming products when newness arrives on days off, using the RAV and Inbound Shipment Report, and share the plan with the management team.
Partner with leadership to complete shipment within the 24-hour SLA, including processing, steaming, and appropriate stockroom placement.
Place processed newness on the sales floor promptly, selecting placement according to each rack’s story.
Identify items designated as directed RTVs, remove them from the sales floor, and replace them as appropriate.
Analyze RAV reports and Looker dashboards to provide data-driven insights that inform decisions.
Review weekly business performance using company reporting tools, including Retail Store Performance, RX Style Conversion, and Retail Ops Report on Looker.

Benefits

Employer-sponsored private medical insurance for eligible employees.
Dental insurance for eligible employees.
Vision insurance for eligible employees.
Commuter benefits.
Paid time off, including vacation, sick leave, and company holidays, for eligible employees.
Retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned funds.
Fertility care support through Carrot and up to $5,000 USD reimbursement for related fertility expenses after one year of employment.
Yearly donations to community efforts supported by employees.
Clothing discount.
Culture events, including Ref Values week.
Volunteer Time Off.
Opportunities for growth.