About The Position

As a Visual Merchandiser at H&M, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You execute visual, commercial, and styling curation for the store according to visual and commercial guidelines. You also use trend and competitor awareness to inform, coach, upskill, and develop colleagues. The role includes planning and adapting workload with Store Management and the Area Visual Manager; launching campaigns and sale activities; maintaining garment care, stock levels, visual presentation, customer flow, signage, lighting, navigation, and store organization; and reviewing sales KPIs to identify opportunities and support store goals. You keep up with fashion trends and share relevant knowledge with the team, while coaching colleagues and supporting onboarding and training. You may also support Sales Market and Area teams with store expansion projects. The position requires curiosity, creativity, flexibility, proactive problem-solving, effective communication, fashion interest, and leadership skills, along with the ability to apply visual and commercial experience in a dynamic store environment. The posted hourly base pay range is $21.00–$24.34.

Requirements

  • Curious and creative, with an interest in finding inspiration.
  • Proactive, solution-focused, flexible, and equipped with effective communication skills to achieve results across functions.
  • Fashion interests and leadership skills, with the ability to apply visual and commercial experience in a dynamic environment.
  • Experience being solution-focused to improve product presentation and commercial execution in a store.
  • Good knowledge of visual, commercial, and operational best practices, routines, and tools.
  • Ability to manage, follow up on, and act on the selling equation and weekly sales reports.

Responsibilities

  • Contribute to the store’s OMNI customer experience through visual and commercial curation according to guidelines, and represent the H&M brand positively during customer interactions.
  • Plan workload according to the store activation plan and adapt it to business needs with Store Management and the Area Visual Manager.
  • Launch and maintain global campaigns and sale activities on time and according to H&M Brand Standards.
  • Maintain garment care and stock levels, and provide allocation input to Store Management and Area teams.
  • Follow up on sales KPIs, identify and prioritize visual and commercial opportunities, and create actions with Store Management to improve customer satisfaction and achieve sales targets, store goals, and budget.
  • Follow procedures, OMNI best practices, operational routines, legal requirements, and store communications.
  • Stay current on fashion trends, products, brands, competitors, and relevant influencers; use trend knowledge and mood boards to anticipate customer needs and inform product presentation.
  • Share seasonal, fashion, visual, commercial, and in-store communication information with store teams; coach and develop their visual and commercial skills.
  • Support daily routines and best practices, develop talent, provide onboarding training, and organize and carry out visual and commercial upskilling.
  • Complete Visual Competencies and Commercial 4 All trainings based on Regional and Sales Market learning and development goals.
  • Support Sales Market and Area teams with store expansion project needs.
  • Execute store visual and commercial curation and styling according to the commercial calendar, allocation, store activation plan, fashion trends, mood boards, and guidelines.
  • Carry out sample-picking routines, including selecting stockroom garments, accessories, and shoes to create clear trends and stories.
  • Execute window displays and styling according to guidelines, maintain commercial layouts and fixtures for good customer flow, and keep price signs balanced and maintained.
  • Work with Facilities Management to ensure lighting works correctly and highlights products and display forms.
  • Care for display forms and interior materials, including fixtures and fittings, with sustainability in mind.
  • Work with the Area Visual Manager to maintain current store navigation according to guidelines and store layout.
  • Ensure sufficient sale and activity point-of-sale materials according to local routines.
  • Keep the sales floor and back of house clean, organized, and safe according to local security guidelines.

Benefits

  • Staff discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
  • H&M Incentive Program (HIP).
  • Medical, pharmacy, vision, and dental coverage.
  • Employee Assistance Program.
  • Vacation, wellness, holiday, and parental pay.
  • 401(k).
  • Commuter benefits.
  • Health and dependent care flexible spending accounts.
  • Additional voluntary benefits.
  • Wellness and family support programs.
  • Paid leave programs and paid time off, including a community day to serve the local community.
  • Colleague Resource Groups and access to a global talent community.
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