H&M Visual Keyholder - Ashville Mall

H&M Group•Asheville, NC

4h•$17 - $20•Onsite

About The Position

As a Visual Keyholder, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You execute visual, commercial, and styling curation according to store guidelines, and use trend and competitor awareness to share information, coach colleagues, and develop the store team. The role combines visual merchandising with commercial execution, customer service, and store operations. You plan and adapt workload with Store Management and the Area Visual Manager, maintain campaigns and sale activities, monitor sales performance, and support actions that improve customer satisfaction and achieve store goals. You also keep current with fashion trends and help colleagues understand seasonal changes, styling, and product presentation. You carry out visual and commercial execution across the store, including styling, sample selection, windows, layouts, signage, lighting, navigation, POS materials, and care of fixtures and display forms. You maintain a clean, organized, and safe sales floor and back of house. As a keyholder, you may open and close the store, handle cash, support store security, lead the team when managers are absent, resolve customer issues, and direct or delegate work during a shift.

Requirements

Curiosity and creativity, with an ability to seek inspiration and take a proactive, solution-focused, and flexible approach.
Effective communication skills and the ability to achieve results across functions.
Fashion interest and leadership skills, with the ability to apply visual and commercial experience in a dynamic environment.
Experience using a solution-focused approach to improve product presentation and commercial execution in a store.
Good knowledge of visual, commercial, and operational best practices, routines, and tools.
Ability to manage, follow up, and act on the selling equation and weekly sales reports.
Ability to motivate and guide a team, uphold store standards, and support colleagues.
Strong organizational skills and ability to prioritize tasks and manage time in a fast-paced retail environment.
Comfort with keyholder duties, including opening and closing, handling cash, and following safety and security protocols.
Ability to provide excellent customer service and resolve customer concerns with a solutions-oriented approach.
Collaborative approach, effective communication, and ability to foster a positive and inclusive work environment.
Flexibility and adaptability to balance operational responsibilities with visual merchandising tasks and deadlines.
Availability to work a flexible schedule, including early mornings, evenings, weekends, and holidays.

Responsibilities

Contribute to the store’s omni-channel customer experience through visual and commercial curation according to guidelines, and represent the H&M brand positively during customer interactions.
Plan and prioritize workload according to the store activation plan, adapting to business needs in collaboration with Store Management and the Area Visual Manager.
Launch and maintain global campaigns and sale activities on time and according to H&M Brand Standards.
Ensure garment care and stock levels, and provide allocation input to Store Management and Area teams.
Follow up on sales KPIs, identify visual and commercial opportunities, and collaborate with Store Management on actions to improve customer satisfaction and achieve sales targets, store goals, and budget.
Follow procedures and best practices for omni services, operational routines, legal requirements, and store communications.
Keep up to date with fashion trends, products, brands, competitors, and relevant influencers; use trend awareness and mood boards to inform styling and product presentation.
Share seasonal, trend, visual, commercial, and in-store communication information with colleagues, and coach the team on visual and commercial skills.
Support daily routines and best practices to maintain consistent visual and commercial standards and customer service engagement.
Develop and coach colleagues, provide onboarding training, and organize and deliver visual and commercial upskilling.
Complete Visual Competencies and Commercial 4 All training based on Regional and Sales Market learning and development goals.
Support Sales Market and Area teams with store expansion and project needs.
Execute store visual and commercial styling in line with the commercial calendar, allocation, activation plan, fashion trends, mood boards, and guidelines.
Carry out sample-picking routines, including selection of stockroom garments, accessories, and shoes, to create clear trends and stories.
Execute window styling according to guidelines and maintain a commercial store layout, fixtures, and customer flow.
Maintain price-sign presentation in windows and throughout the store according to global strategy and Sales Market requirements.
Work with Facilities Management to ensure lighting works correctly and highlights products and display forms.
Care for display forms, fixtures, and fittings with sustainability in mind.
Work with the Area Visual Manager to maintain store navigation according to current guidelines and store layout.
Ensure sufficient quantities of sale and other activity materials, including POS materials, according to local routines.
Keep the sales floor and back of house clean, organized, and safe according to local security guidelines.
Open and close the store, manage the cash register, and ensure security protocols are followed as needed.
Act as leader on duty when managers are absent, taking responsibility for the sales floor, resolving customer issues, and directing team members.
Delegate and oversee team tasks during shifts as needed.
Make store-operational decisions involving customer service escalations, staff breaks, and enforcement of store policies.
Act as a link between the team and management during non-visual tasks.
Balance visual merchandising with operational duties and customer service, prioritizing tasks according to immediate store needs.