H&M Visual Keyholder - University Mall Vermont

H&M Group•South Burlington, VT

2d•$22 - $25

About The Position

As a Visual Keyholder, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You execute visual, commercial, and styling curation according to store guidelines, and use trend and competitor awareness to inform, coach, upskill, and develop colleagues. The role combines visual merchandising and commercial execution with customer service and store operations. You organize your workload around the store activation plan and business needs, maintain campaigns and sale activities, monitor sales performance, and collaborate with store management and area teams to improve customer satisfaction and achieve sales goals. You keep current with fashion trends and translate trend direction into product presentation, styling, and store displays. You also support team development through coaching, onboarding, training, and sharing relevant visual and commercial information. As a keyholder, you may open and close the store, handle cash register duties, follow security protocols, lead the sales floor when managers are absent, and direct or delegate work during your shift. The position requires balancing these operational responsibilities with visual merchandising and customer service. The posted expected base salary range is $22.05–$25.49 per hour. The position is non-exempt and hourly.

Requirements

Curiosity, creativity, a proactive and solution-focused approach, flexibility, and effective communication skills for cross-functional work.
Fashion interest and leadership skills, with the ability to apply visual and commercial experience in a dynamic environment.
Experience using a solution-focused approach to improve product presentation and commercial execution in a store.
Good knowledge of visual, commercial, and operational best practices, routines, and tools.
Ability to manage, follow up on, and act on the selling equation and weekly sales reports.
Ability to motivate and guide a team, uphold store standards, and support colleagues.
Strong organizational skills and ability to prioritize and manage time in a fast-paced retail environment.
Comfort with keyholder responsibilities, including opening and closing the store, handling cash, and following safety and security protocols.
Customer-service skills and ability to resolve customer concerns with a solutions-oriented approach.
Collaborative approach, effective communication, and ability to foster a positive, inclusive work environment.
Adaptability to balance operational responsibilities and visual merchandising tasks while meeting deadlines.
Availability to work a flexible schedule, including early mornings, evenings, weekends, and holidays.

Responsibilities

Contribute to the store’s omni customer experience through visual and commercial curation in accordance with guidelines, and represent the H&M brand positively during customer interactions.
Organize and plan workload according to the store activation plan, adapting to business needs in collaboration with store management and the Area Visual Manager.
Launch and maintain global campaigns and sale activities on time and according to H&M brand standards.
Maintain garment care and stock levels, and provide allocation input to store management and area teams.
Follow up on sales KPIs, identify visual and commercial opportunities, and collaborate with store management on actions to improve customer satisfaction and achieve sales goals, store goals, and budget.
Follow omni service procedures, operational routines, legal requirements, and store communication practices.
Stay informed about fashion, trends, products, brands, competitors, and relevant influencers; use trend awareness to inform styling and product presentation.
Share seasonal, fashion, visual, and commercial information with store teams, and coach colleagues to improve visual and commercial skills.
Support team routines and best practices, develop colleagues, train new colleagues, and carry out visual and commercial upskilling.
Complete Visual Competencies and Commercial 4 All trainings in line with regional and sales market learning goals.
Support Sales Market and Area teams with store expansion and project needs.
Execute visual and commercial curation and styling according to the commercial calendar, allocation, activation plan, trends, mood boards, and guidelines.
Follow sample-picking routines, including selecting garments, accessories, and shoes to create trend stories and product presentations.
Execute window displays and styling according to guidelines; maintain commercial layouts, fixtures, and customer flow.
Maintain price signs in windows and throughout the store according to global strategy and Sales Market requirements.
Coordinate with Facilities Management to ensure lighting works correctly and highlights products and display forms.
Care for display forms, fixtures, and interior materials with sustainability in mind.
Coordinate with the Area Visual Manager to keep store navigation current and aligned with guidelines and layout.
Maintain sufficient sale and other promotional activity materials, including point-of-sale materials, according to local routines.
Keep the sales floor and back of house clean, organized, and safe according to local security guidelines.
Open and close the store, manage the cash register, and follow store security protocols as required.
Act as leader on duty when managers are absent, taking responsibility for the sales floor, resolving customer issues, and directing team members.
Delegate and oversee store-team tasks during shifts as needed.
Make store-operational decisions, including customer-service escalations, staff breaks, and enforcement of store policies.
Serve as a link between the team and management during non-visual tasks, balancing operations and customer service with visual merchandising.
Prioritize work in response to immediate store needs, including sales targets and operational issues.

Benefits

Staff discount across H&M Group brands, in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid time off, including a community day to serve the local community.
Colleague Resource Groups and opportunities for community and networking.
Development opportunities and access to a global talent community.