H&M Seasonal Sales Advisor - University Mall Vermont
About The Position
As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and available omnichannel experiences, actively selling products, and offering fashion and product guidance. You support garment care and replenishment, merchandise presentation, fitting-room and checkout operations, and the cleanliness and organization of the sales floor and back of house. You work collaboratively with the store team to deliver a strong customer experience and support sales targets. The role includes sharing fashion and product knowledge with customers and colleagues, promoting the Hello Member loyalty app and in-store sustainability initiatives, following store procedures and legal requirements, and taking part in relevant onboarding and training. You also help maintain stock levels and merchandise displays, use in-store omnichannel services and technology, and support store opening and closing. This is an hourly, non-exempt seasonal position. The stated pay rate is $17.00 per hour. Flexible availability is sought during the peak holiday season, December 6 through December 26.
Requirements
- Sales experience in a dynamic and collaborative environment.
- Experience working with customer service in fashion, retail, or another service-related industry.
- Passion for fashion and H&M products, and motivation to provide customers with a great experience.
- Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
- Enjoy working in a collaborative and dynamic environment.
Responsibilities
- Welcome and guide customers through the store and available omnichannel experiences, providing direct customer service and support.
- Engage customers in conversations and guide them through fashion trends, stories, and products throughout the store.
- Promote and sell products, and support commercial or operational actions with store management to reach sales targets.
- Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
- Represent H&M positively in customer interactions.
- Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; share relevant product and fashion information with customers.
- Share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding and training.
- Follow store procedures, routines, health and safety guidelines, and legal requirements.
- Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
- Operate fitting-room and checkout areas according to best practices and processes.
- Maintain a clean and tidy sales floor, back of house, and stockrooms.
- Support garment presentation and maintain attractive merchandise displays in accordance with visual and commercial guidelines.
- Maintain good stock levels through sales-floor replenishment routines.
- Follow best practices for in-store omnichannel services and technology, including the Instore Care App, Click & Collect, and Smart Store.
- Support store opening and closing.
Benefits
- Health insurance
- Wellness and family support programs
- Company-match retirement plan
- Paid leave programs
- Paid time off, including a community day to serve the local community
- Employee discount across H&M Group brands in stores and online
- H&M Incentive Program (HIP)
- Development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
