Harn Museum OPS Visitor Services Assistant

University of Florida • Gainesville, FL

6d • Onsite

About The Position

The Harn Museum Visitor Services Assistant provides support for visitor-access operations. The role involves daily interaction with guests on-site and by phone, delivering courteous customer service, and sharing information about the museum and Gainesville. The assistant also supports coat-check and visitor-property procedures, manages lost-and-found items, and helps museum staff collect demographic and attendance data by maintaining accurate daily logs and survey records.

Requirements

• High school diploma or equivalent.
• Availability to work Sundays from 1:00 p.m. to 5:00 p.m.

Nice To Haves

• Excellent customer service skills.
• Ability to answer questions and handle awkward and stressful situations.
• Friendly, enthusiastic, and flexible demeanor.
• Excellent oral and written communication skills.
• Computer fluency in the Windows operating system.
• Ability to work with individuals of diverse backgrounds and abilities.
• Professional appearance and demeanor.
• Ability to maintain confidentiality of all information entrusted to the position.

Responsibilities

• Provide support for visitor-access operations at the museum.
• Engage with guests daily on-site and by phone.
• Provide courteous customer service and share information about the museum and the city of Gainesville.
• Assist with coat-check and visitor-property procedures.
• Manage lost-and-found items.
• Help museum staff gather demographic and attendance data and maintain accurate daily logs and survey records.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED