OPS Harn Museum Security + Visitor Engagement Assistant

University of Florida•Gainesville, FL

About The Position

The Security + Visitor Engagement Assistant greets and welcomes museum guests, interacts professionally and positively with visitors and staff, and provides excellent customer service and general or directional information. The role performs routine patrols of galleries and public spaces, monitors visitor compliance with museum policies, and reports non-compliance verbally and in writing. It also provides front desk coverage and escorts to secure museum areas as needed, and assists with setup and breakdown of equipment, chairs, and tables for museum activities. The assistant uses de-escalation techniques when addressing aggressive or disruptive behavior. Professionalism, reliability, dependability, and adherence to schedules are required. Other duties may be assigned. The schedule must be flexible to accommodate the museum's needs, including nights, weekdays, weekends, and holidays. The expected pay is $15 per hour.

Requirements

High school diploma or equivalent.
One year of related experience.
Flexibility to work varied schedules, including nights, weekdays, weekends, and holidays, based on museum needs.
Professionalism, reliability, dependability, and adherence to schedules.

Nice To Haves

Previous experience in a security and/or customer service role.
Ability to work as part of a team and project a positive attitude.
Excellent verbal and written communication skills.
Experience working and communicating with individuals of diverse backgrounds.
Knowledge of basic first aid or First Aid/AED certification.

Responsibilities

Greet and welcome guests to the museum.
Interact professionally and positively with all museum visitors and staff.
Provide excellent customer service and general and directional information to guests.
Perform routine patrols of galleries and public spaces.
Monitor guest compliance with museum policies and report non-compliance verbally and in writing.
Provide front desk coverage as needed.
Escort individuals to secure areas within the museum as needed.
Assist with setup and breakdown of equipment, chairs, and tables for museum activities.
Use de-escalation techniques when dealing with aggressive or disruptive behavior.
Perform other duties as assigned.