Visitor Engagement Associate - PT

EASTERN STATE•Philadelphia, PA

About The Position

The Visitor Engagement Associate supports the day-to-day operations of the museum’s public-facing spaces and helps ensure visitors have a welcoming, enriching, and informative experience. The role focuses on visitor experience, exhibit-based programming, and facilitating visitor dialogue, while also assisting with check-in for scheduled groups. Working with the Learning and Engagement and Retail teams and colleagues across departments, the Associate serves as a knowledgeable and approachable representative of the museum and helps create an inclusive, engaging, visitor-focused environment.

Requirements

High school diploma or equivalent experience in customer service, education, hospitality, museum studies, or a related field.
1–2 years of experience in a public-facing role, preferably in a museum or cultural institution.
Comfort speaking to groups and engaging diverse audiences in gallery settings.
Strong interpersonal skills and a demonstrated commitment to hospitality and inclusion.
Ability to stay calm under pressure and adapt to a fast-paced, dynamic environment.
Ability to work in a high-traffic environment while handling multiple tasks simultaneously.
Experience working with cross-departmental teams to ensure seamless service delivery.
Ability to sit for prolonged periods.
Ability to walk all aspects of the 10-acre site each day.
Ability to work in spaces where temperatures may vary from cold to hot.
Ability to lift up to 10 pounds.

Nice To Haves

Experience with ticketing systems or point-of-sale technology.
Previous experience with front-line service operations.
Experience in a museum or cultural institution.

Responsibilities

Greet and assist visitors warmly and professionally as a first point of contact.
Lead exhibit talks and facilitate visitor engagement in exhibition spaces, interpreting museum content and sparking dialogue.
Support visitors on the floor during programs and special events.
Check in scheduled groups and ensure a smooth, welcoming start to their visit.
Respond to visitor questions and feedback in real time, escalating concerns to supervisors when needed.
Assist with distributing and returning visitor engagement tools.
Keep visitor-facing museum areas organized, clean, safe, and ready for opening and throughout the day.
Open, close, and monitor exhibits; report maintenance needs, visitor incidents, and technical problems; address issues in real time and escalate concerns as needed.
Serve as a radio point of contact for routine coordination and assist during emergencies.
Participate in regular team briefings and contribute to collaborative problem-solving.