Visitor Engagement Technician

Library of Congress • Washington, DC

8d • Onsite

About The Position

The Library of Congress shares its vast collections of books, manuscripts, photographs, maps, audiovisual materials, and priceless artifacts to cultivate curiosity and spark imagination. We engage, inspire, and inform Congress and the American people with a universal and enduring source of knowledge and creativity. We seek highly talented professionals to join a vibrant and collaborative community. Your work here will have lasting impact on the Library and its users well into the future.

Requirements

• Ability to provide visitor services and analyze program data.
• Ability to plan, organize and conduct official, public, and specialized visits and tours.
• Ability to create written materials for the public.
• Ability to present information orally through briefings and other presentations.
• Ability to interact collaboratively with others.
• Ability to communicate effectively other than in writing.

Responsibilities

• Serve as a Library of Congress representative to visitors of the Library in person by providing information and responding to inquiries.
• Communicate with Library visitors and adapts information as needed for diverse visitors.
• Engage with visitors to provide information or respond to inquiries.
• Communicate with visitors to reserve passes and register visitors for events.
• Control access by collecting passes for access/tours or confirming reservations for events.
• Staff the Information Kiosk and/or wayfinding posts to respond to inquiries and provide information.
• Train lower grade staff on policies and procedures for visitor engagement and provide mentoring for new staff in public contact.
• Perform data gathering, tracking, and reporting functions in support of operational planning and leadership decision-making.
• Maintain physical and electronic records of daily docent tour data, ensuring accurate documentation, organization, and retention within designated shared drives and tracking systems.
• Compile, analyze, and report programmatic data to leadership for informal updates, strategic planning, and presentation purposes.
• Conduct guided and specialty tours through various areas of Library of Congress building and specific exhibition areas or to specialized groups and/or individuals.
• Provide guidance to Volunteer Docents or assist Volunteer Docents with tours and/or inquiries.
• Schedule and assist Volunteer Docents with daily tours.
• Make recommendations for presentation modification or needs based upon visitor feedback.
• Perform writing, research, and content development functions in support of volunteer education, staff preparedness, and organizational communications.
• Develop and author educational study guides for inclusion in the volunteer educational catalog, ensuring volunteers and staff are equipped to accurately interpret institutional architecture, art, collections, and reading rooms for diverse audiences including visitors, dignitaries, VIPs, and Members of Congress.
• Produce written materials that translate complex subject matter into accessible, engaging, and informative educational resources aligned with institutional interpretive standards.
• Draft and disseminate updates regarding new VEO programs, initiatives, and activities for inclusion in general staff newsletters to promote organizational awareness and internal communication.
• Performs other duties as assigned.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• The Library of Congress may offer repayment for all or part of federally insured student loans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed