OPS Harn Museum Security + Visitor Engagement Assistant

University of Florida•Gainesville, FL

About The Position

The Harn Museum Security + Visitor Engagement Assistant greets and welcomes museum guests, provides professional and positive interactions, and offers customer service and general or directional information. The role helps maintain a safe and welcoming environment by patrolling galleries and public spaces, monitoring compliance with museum policies, and reporting non-compliance verbally and in writing. The assistant may provide front desk coverage, escort people to secure areas, and help set up or break down equipment, chairs, and tables for museum activities. The position requires professionalism, reliability, dependability, adherence to schedules, and the use of de-escalation techniques when responding to aggressive or disruptive behavior. Other duties may be assigned.

Requirements

High school diploma or equivalent.
One year of related experience.
Flexibility to work varied schedules, including nights, weekdays, weekends, and holidays, based on museum needs.
Professionalism, reliability, dependability, and adherence to schedules.

Nice To Haves

Previous experience in a security and/or customer service role.
Ability to work as part of a team and project a positive attitude.
Excellent verbal and written communication skills.
Experience working and communicating with individuals of diverse backgrounds.
Knowledge of basic first aid, or First Aid/AED certification.

Responsibilities

Greet and welcome guests to the museum.
Interact professionally and positively with museum visitors and staff.
Provide excellent customer service and general and directional information to guests.
Conduct routine patrols of galleries and public spaces.
Monitor guest compliance with museum policies and report non-compliance verbally and in writing.
Provide front desk coverage as needed.
Escort people to secure areas within the museum as needed.
Assist with setup and breakdown of equipment, chairs, and tables for museum activities.
Use de-escalation techniques when dealing with aggressive or disruptive behavior.
Perform other duties as assigned.