Supervisor, Visitor Education & Engagement

Obama Foundation•Chicago, IL

4d•$79,040 - $98,800•Onsite

About The Position

The Supervisor of Visitor Education & Engagement for the Obama Presidential Center works closely with internal teams to support smooth operations and facilitate visitor experiences across the campus. The role supports the Manager in coordinating guest experiences and deploying museum programming, including campus tours and exhibit interpretation, while escalating priorities and maintaining workflows in alignment with the Obama Foundation’s goals. The Supervisor provides day-to-day leadership for public-facing staff and helps ensure visitors receive a welcoming, inclusive, and high-quality experience throughout Museum exhibits and campus spaces. The role coordinates tours, exhibit interpretation, staff training, schedules, and collaboration with internal teams. This position reports directly to the Manager of Visitor Education & Engagement and is onsite at the Obama Presidential Center in Jackson Park in Chicago five days per week. Hours may include weekends, evenings, holidays, and early mornings.

Requirements

Demonstrated knowledge of public speaking and/or team leadership across multiple audiences.
Interest or experience in a public-facing role with accountability for mission-oriented goals in a fast-paced environment.
Commitment to an inclusive, accessible, and diverse work environment.
Ability to work flexible hours, including early mornings, late nights, weekends, and holidays, in indoor and outdoor campus environments.
Ability to work onsite at the Obama Presidential Center in Jackson Park.

Nice To Haves

Interest or knowledge of history, social science, political science, community engagement, or related fields.
Experience leading an inclusive and accessible environment in a customer-centered space, cultural institution, or educational setting.

Responsibilities

Provide day-to-day shift leadership for public-facing staff in Museum and campus spaces, promoting an inclusive and welcoming environment aligned with the Obama Presidential Center’s mission and goals.
Work with the Manager of Visitor Education & Engagement to ensure guests receive a high-quality experience throughout Museum exhibits and campus spaces.
Oversee a fast-paced work environment involving tours, exhibit narratives, and guides.
Collaborate with internal teams to maintain up-to-date knowledge of Museum programming and displays, delegate tasks, and facilitate storytelling with public-facing staff.
Serve as a tour guide or interpretive staff member as needed.
Model and facilitate the integration of inclusivity, accessibility, and multimodal learning styles into tours and interpretive practices.
Serve as a liaison between Museum staff and Visitor Engagement staff to support welcoming service and bring exhibits and narratives to life.
Monitor spaces for inclusive and accessible assets, including exhibit displays and environments, signage, wayfinding, and storytelling.
Support the Manager in designing and facilitating curriculum for gallery interpretation, storytelling, and tours aligned with the Obama Presidential Center mission.
Coordinate with internal teams, including Visitor Services and Security, to support a cohesive, welcoming environment and guest safety.
Facilitate staff training and access to resources, including digital resources used within exhibits.
Assist with scheduling and guiding Visitor Education & Engagement staff who facilitate museum tours and gallery guide experiences.
Adjust staffing schedules to account for seasonal fluctuations and special requests, and provide backup support as needed.
Promote customer service and an inclusive, welcoming environment across Museum and campus spaces.
Perform other duties as assigned.