Education & Engagement Coordinator/PHP
About The Position
The Education & Engagement Coordinator supports visitor, membership, and volunteer services; promotional and marketing efforts; and the development and delivery of public programming for the Palmetto Historical Park division of the Historical Resources Department. The role provides customer service to visitors, staff, and other customers and helps preserve and share the history of Palmetto and the surrounding areas north of the Manatee River through engaging programs and visitor experiences. The park includes historic buildings and sites such as an 1880 Post Office, a 1920 schoolhouse, a 1900s cottage, a chapel, a military museum, a 1914 Carnegie Library, and an Archive Center. This is a non-supervisory position reporting to the Supervisor of the Palmetto Historical Park. The coordinator plans and conducts group and school tours and educational outreach, including digital programming; supports volunteer recruitment and direction; and helps plan, deliver, and evaluate public programs and special events. The role also assists with site marketing, administrative work, facility operations, emergency preparedness, grounds and garden maintenance, and custodial duties. The employee is expected to provide courteous, knowledgeable service and demonstrate the Clerk’s Office values of service, integrity, respect, communication, ownership, teamwork, and development.
Requirements
- Bachelor’s degree in Museum Studies, History, Communications, Marketing, or a related field, or equivalent experience.
- Computer literacy, including proficiency with the Microsoft Windows suite.
- Basic mathematical aptitude and alpha and numeric filing skills.
- Ability to operate general office equipment.
- One year of recent and relevant experience demonstrating attention to detail in maintaining detailed data, preferably in an automated systems environment.
- Working knowledge of current marketing principles and proficiency in social media use.
- Ability to develop and implement educational activities.
- Demonstrated ability to work with adults and children in a teaching capacity.
- Knowledge of basic education principles or related classroom or field-trip experience.
- Demonstrated ability to create digital educational content for adults and children.
- Demonstrated ability to communicate information effectively and in engaging, creative ways; public speaking experience.
- Valid Florida driver’s license.
- Regular and reliable attendance, including weekends and occasional evenings.
- Ability to think critically, read and understand detailed and complex information, and take appropriate action.
- Ability to maintain confidentiality of information learned or acquired through the position.
- Ability to sit and stand for prolonged periods.
- Ability to perform repetitive motions with one or both hands.
- Ability to hear ordinary conversation and office sounds.
- Ability to communicate verbally in person and by phone, and in writing by hand and on a PC.
- Ability to bend, squat, and kneel.
- Ability to lift 25 pounds and push or pull up to 40 pounds.
Responsibilities
- Provide helpful, patient, and knowledgeable customer service in person, by email, and by phone.
- Support visitors’ experiences, including greeting visitors, providing directions and general museum information, and conducting tours when necessary.
- Enforce museum policies in a firm but friendly manner.
- Plan, schedule, and coordinate group tours, school tours, and educational outreach programs, including digital programs.
- Manage multiple projects and meet deadlines.
- Assist with volunteer recruitment, retention, and direction.
- Speak publicly about local and Florida history relevant to the museum.
- Assist with planning, scheduling, coordinating, and evaluating public programs, including workshops, classes, festivals, lectures, and exhibit openings, both onsite and offsite.
- Identify outreach opportunities and coordinate participation, including attending onsite when needed.
- Assist with marketing and promotion, including maintaining online marketing profiles and an up-to-date e-newsletter distribution list, posting events to online calendars, recording social media posts, and distributing flyers.
- Perform general administrative tasks, including meeting setup, recording and entering visitation data, digitizing files, and sorting and distributing mail.
- Assist with special events and visitor experience.
- Assist with facility operations, emergency preparedness, grounds and garden maintenance, and custodial duties.
- Work effectively as part of a small team, accept constructive feedback, and take responsibility for work and actions.
- Perform other related duties as assigned.
