Visitor Relations Specialist

State of North Carolina • Burke, NC

5d • Onsite

About The Position

Broughton Hospital is hiring a Visitor Relations Specialist to promote a professional and positive image of the hospital. The role greets, directs, and escorts visitors to designated areas and manages the information desk, including LobbyGuard technology. The employee operates a multiline phone system, uses computer programs, searches and inspects items entering the hospital, directs visitors to and from their destinations, explains hospital policies, oversees visitors in the main lobby, and assists stakeholders throughout their visits.

The position is designated mandatory and requires reporting or staying over during adverse weather events. The normal schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m., with rotating weekends. Selected applicants must pass a State Bureau of Investigation criminal history check and complete and pass BLS/CPR and Crisis Prevention Intervention (CPI) training during orientation. The role is also subject to pre-employment drug testing and criminal record background checks. Employees must follow the facility vaccination policy; tobacco and vapor products are prohibited on campus.

Requirements

• High school diploma or GED and two years of related administrative experience, or an equivalent combination of education and experience.
• Selected applicants must pass a State Bureau of Investigation criminal history check.
• Selected applicants must complete and pass BLS/CPR training and Crisis Prevention Intervention (CPI) training during orientation.
• The position is subject to pre-employment drug testing and criminal record background checks.
• Employees are required to adhere to the facility’s Vaccination Policy.

Nice To Haves

• Experience operating a multiline telephone system.
• Experience using Microsoft Word, Excel, and other computer programs.
• One year of administrative experience.
• Proficiency with computer programs and software applications.
• Experience searching for and locating items and property.
• Knowledge of property accountability and inventory management.
• Skill using metal detectors for security and screening purposes.
• Experience with the LobbyGuard visitor management and badging system.
• Proficiency operating and managing a multiline telephone system.

Responsibilities

• Promote a professional and positive image of Broughton Hospital.
• Greet, direct, and escort visitors to designated areas within the hospital.
• Manage the information desk, including LobbyGuard technology.
• Operate a multiline telephone system and use computer programs.
• Search and inspect items that may enter the hospital.
• Direct visitors to and from their destinations.
• Inform guests of hospital policies and ensure they adhere to them.
• Oversee visitors in the main lobby and assist stakeholders’ visits through completion.
• Report to work or stay over during adverse weather events, as a mandatory employee.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED