Director, Campus Relations & Visitor Experience

University of Delaware•Newark, NJ

About The Position

The Director, Campus Relations & Visitor Experience is a member of the Office of Undergraduate Admissions leadership team, reporting under the general direction of the Deputy Director. The Director provides strategic insight, collaboration, and support to the department and serves as its point of contact for key recruiting partners across the colleges and campus community. The role supports departmental strategic and tactical plans through coordination of campus visits, special events, and recruitment programming. The Director leads visit and event programming designed to support recruitment and admissions goals, including daily visits, open houses, counselor and community-based organization programs, college-specific events, group tours, transfer programs, and regional receptions. The role oversees related assessment, data analysis, budgets, Slate event management and training, and the operations of the University Visitors Center. The Director also supports virtual and on-campus recruitment efforts, assists with first-year and transfer student recruitment and file review, and may travel for this work. The Director directly supervises two Assistant Directors, an admissions counselor responsible for campus visits, and an Administrative Assistant. The Director also provides leadership, mentorship, and guidance to more than 100 Blue Hen Ambassadors and other admissions staff. The position requires collaboration with campus partners and the ability to work extended hours, including evenings and weekends.

Requirements

Bachelor’s degree and six years of experience, or an equivalent combination of education and experience.
Advanced knowledge of event-programming trends and effectiveness for student recruitment and admissions.
Ability to respond proactively and reactively to recruitment and admissions-cycle needs related to event programming.
Creative thinking and adaptability in a fast-paced, changing environment.
Experience assessing and implementing innovative, creative, and effective programming.
Effective written and oral communication and organizational skills.
Ability to present effectively to small and large groups.
Effective interpersonal skills and ability to work with a wide range of constituencies in a diverse community.
Ability to multitask, work independently and as a team member, achieve common goals, and exercise sound judgment.
Knowledge and understanding of higher education.
Demonstrated understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures, and backgrounds.
Commitment to fostering a workplace culture of belonging, celebrating diversity, and treating equity as a core value.
Valid driver’s license and reliable access to transportation.
Ability to travel and work extended hours, including weekends and evenings.

Nice To Haves

Master’s degree preferred.
Skilled project manager, preferably with a proven record of leading and planning cross-functional projects and teams.
Supervisory experience desired.
Successful experience developing individuals and teams desired.

Responsibilities

Direct the implementation, analysis, and administrative operations of visit programs, front desk customer service, and special event programming.
Collaborate with colleges and campus partners on visitor experiences, event-management plans, and college recruitment processes.
Develop planning and assessment strategies to collect and analyze data on visits and campus-wide events.
Research and analyze market trends in higher education enrollment-management communications related to event planning and visits.
Provide strategic vision for events in relation to recruitment and admissions goals.
Lead, manage, and inspire staff supporting virtual and on-campus recruitment, daily visits, open houses, and the Blue Hen Ambassador tour-guide program.
Serve as the content expert for visits and events in Slate, lead event management for college partners, and provide Slate training to campus partners.
Manage budgets for open house events, visit programs, Blue Hen Ambassadors, and other special programming.
Supervise operations of the University Visitors Center building.
Liaise between teams within the Office of Admissions and Division of Enrollment Management to support efficient front desk and lobby operations and facilities needs in client-facing spaces.
Assist with recruitment and file review of first-year and transfer students, which may require light travel.
Perform other job-related duties as assigned.