Director, Campus Relations & Visitor Experience

University of Delaware•Newark, DE

5d•Onsite

About The Position

The Director, Campus Relations & Visitor Experience is a leadership-team member in the Office of Undergraduate Admissions, which receives approximately 42,000 freshman and transfer applications annually, hosts approximately 30,000 on-campus visitors each year, and maintains a prospect list of more than 300,000 potential students worldwide. Under the general direction of the Deputy Director, the Director provides strategic insight, collaboration, and support to the department and serves as the admissions office’s point of contact for key campus recruiting partners. The Director supports departmental strategic and tactical plans by coordinating campus visits, special events, and programming that strengthen recruitment efforts. The role directly supervises two Assistant Directors, an admissions counselor responsible for campus visits, and an Administrative Assistant, and provides leadership, mentorship, and guidance to more than 100 Blue Hen Ambassador tour guides and other admissions staff. The Director leads the development, implementation, and assessment of visit and event programming, and oversees related staff, operations, budgets, and campus partnerships.

Requirements

Bachelor’s degree and six years of experience, or an equivalent combination of education and experience.
Advanced knowledge of event programming trends and effectiveness for student recruitment and admissions.
Ability to respond proactively and reactively to recruitment and admissions-cycle needs related to event programming.
Creative and adaptable approach in a fast-paced, changing environment.
Experience assessing and implementing innovative, creative, and effective programming.
Effective written and oral communication and organizational skills; ability to present to small and large groups.
Effective interpersonal skills and ability to work with a wide range of constituencies in a diverse community.
Ability to multitask, work independently and collaboratively, achieve common goals, and exercise sound judgment.
Knowledge and understanding of higher education.
Demonstrated understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures, and backgrounds.
Commitment to fostering a workplace culture of belonging, celebrating diversity, and treating equity as a core value.
Valid driver’s license and reliable access to transportation.
Ability to travel and work extended hours, including weekends and evenings.

Nice To Haves

Master’s degree preferred.
Skilled project manager preferred, with a proven track record of leading and planning cross-functional projects and teams.
Supervisory experience desired, as is successful experience developing individuals and teams.

Responsibilities

Direct implementation, analysis, and administrative operations of visit programs, including daily visits, front-desk customer service, and special events such as open houses, high school counselor and community-based organization programs, Honors College events, Destination Delaware, group tours, associate-to-bachelor’s programs, regional receptions, and transfer programs.
Collaborate with college visitor experience and event-management partners, senior assistant deans, directors, and associate directors on college recruitment processes.
Develop planning and assessment strategies to collect and analyze data on visit experiences and campus-wide events.
Research and analyze higher education enrollment-management communication trends relevant to event planning and visits.
Provide strategic vision for events in support of recruitment and admissions goals.
Oversee, lead, manage, and inspire staff supporting virtual and on-campus recruitment, including daily visits, open houses, and the Blue Hen Ambassador tour guide program.
Serve as the visits and events content expert in Slate, lead event management for college partners, and provide Slate training to campus partners on functions such as check-in and registration.
Manage budgets for open house events, visit experience programs, Blue Hen Ambassadors, and other special programming.
Supervise University Visitors Center operations and coordinate with the Office of Admissions and Division of Enrollment Management on front-desk and lobby operations and facilities needs in client-facing spaces.
Assist with recruitment and file review for first-year and transfer students, which may require light travel.
Perform other job-related duties as assigned.