Visitor Relations Specialist

State of North Carolina • Burke, NC

5d • Onsite

About The Position

Broughton Hospital is hiring a Visitor Relations Specialist to promote a professional and positive image of the hospital. The employee greets, directs, and escorts visitors to designated areas and helps ensure their visits are completed in accordance with hospital policies. The position manages the information desk, operates a multiline telephone system, uses computer programs, searches and inspects items entering the hospital, oversees visitors in the main lobby, and assists stakeholders throughout the visitation process.

The role is designated mandatory, requiring the employee to report or stay over during adverse weather events. The normal schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m., with eight-hour shifts and rotating weekends. Selected applicants must pass a State Bureau of Investigation criminal history check and complete and pass BLS/CPR and Crisis Prevention Intervention (CPI) training during orientation. Positions are subject to pre-employment drug testing and criminal record background checks. Tobacco products, including vapor products, are prohibited on campus, and employees must follow the facility's Vaccination Policy.

Requirements

• High school diploma or GED and two years of related administrative experience, or an equivalent combination of education and experience.
• Selected applicants must pass a State Bureau of Investigation Criminal History Check.
• Complete and pass BLS/CPR training and Crisis Prevention Intervention (CPI) training during orientation.
• Pass applicable pre-employment drug testing and criminal record background checks.
• Adhere to the facility's Vaccination Policy.

Nice To Haves

• Experience operating a multiline telephone system.
• Experience using Microsoft Word, Excel, and other computer programs.
• One year of administrative experience.
• Proficiency with computer programs and software applications.
• Experience searching for and locating items and property.
• Knowledge of property accountability and inventory management.
• Skill using metal detectors for security and screening purposes.
• Experience with the LobbyGuard visitor management and badging system.
• Proficiency operating and managing a multiline telephone system.

Responsibilities

• Promote a professional and positive image of Broughton Hospital.
• Greet, direct, and escort visitors to designated areas within the hospital.
• Manage the information desk, including LobbyGuard technology.
• Operate a multiline telephone system and use computer programs.
• Search and inspect items that may enter the hospital.
• Direct visitors to and from their destinations.
• Inform guests of hospital policies and help ensure they follow them.
• Oversee visitors in the main lobby and assist stakeholders through completion of their visits.
• Report or stay over during adverse weather events, as required for this mandatory position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED