Visitor Relations Specialist (Broughton Hospital)

State of North Carolina • Burke County, NC

6d • Onsite

About The Position

Broughton Hospital is hiring Visitor Relations Specialists to promote a positive, professional image of the hospital. The role greets, directs, and escorts visitors to and from designated areas within the hospital, which is approximately one-quarter mile long. The employee manages the front desk, including the Lobby Guard System, multiline telephone system, and computer duties. Work also includes searching and inspecting items brought into the hospital and operating a metal detector. The specialist helps visitors reach their destinations and return, explains and reinforces hospital policies, oversees visitors in the main lobby, and assists stakeholders until their visits are complete.

This position is designated as mandatory and requires reporting to or staying over during adverse weather events. Staff attend BLS/CPR and Crisis Prevention Intervention (CPI) training during orientation. The usual schedule is Monday through Friday, 7:00 AM to 3:30 PM, with eight-hour shifts and rotating weekends. Flexibility is required for education and training and to meet facility needs. Applicants must pass a State Bureau of Investigation Criminal History Check. Positions are also subject to pre-employment drug testing and criminal record background checks. Employees must adhere to the facility’s Vaccination Policy, and tobacco and vapor products are prohibited on campus.

Requirements

• High school diploma or GED and one year of administrative experience, or an equivalent combination of education and experience.
• Ability to pass a State Bureau of Investigation Criminal History Check.
• Must be in good standing with the Health Care Personnel Registry and other licensing boards or agencies.
• Must adhere to the facility’s Vaccination Policy.
• Flexibility for education and training and to meet the needs of the facility.
• Availability for the stated schedule, including rotating weekends.

Nice To Haves

• Experience operating a multiline telephone system.
• Experience using computer programs including Microsoft Word and Excel.
• Experience searching items or property and maintaining property accountability; knowledge of or experience using metal detectors.
• Experience with a Lobby Guard badging system.

Responsibilities

• Greet, direct, and escort visitors to and from designated hospital areas.
• Manage the front desk, including the Lobby Guard System, multiline telephone system, and computer duties.
• Search and inspect items entering the hospital and operate a metal detector.
• Help visitors travel to their destinations and return.
• Inform guests of hospital policies and ensure they adhere to them.
• Oversee visitors in the main lobby and assist stakeholders until their visits are complete.
• Report to work or stay over during adverse weather events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED