Visitor Information Specialist

Lexington Convention & Visitors Bureau•Lexington, KY

2d•Onsite

About The Position

The Visitor Information Specialist is a part-time, in-person role requiring 16–18 hours per month. The position serves as a first impression of Lexington, representing the brand with professionalism and hospitality. The specialist welcomes visitors to the Lexington Visitors Center, provides personalized trip-planning assistance, and draws on knowledge of Lexington’s attractions and assets to create memorable itineraries. The role also supports retail operations by helping visitors purchase merchandise. The specialist communicates with visitors in person, by telephone, and through the website chatbot system; shares directions and information using printed materials and digital tools; and assists with merchandise sales and daily center operations. Saturday availability is required twice per month.

Requirements

Existing knowledge of Lexington and the Bluegrass Region.
Excellent written and oral communication skills.
Ability to reliably commute to and from the workplace.
Ability to work with people in a customer service environment.
Proficiency using Microsoft Office and database entry systems.
Comfort using websites and search engines to assist visitors.
Ability to speak clearly, confidently, and with purpose.
Ability to maintain confidentiality and discretion.
Ability to confidently proofread drafts of collateral material.
Ability to bend and stock items in lower drawers and shelving; may need to stoop, bend, or kneel.
Ability to transport, set up, and break down materials for off-site events and activations.
Ability to occasionally lift objects weighing up to 20 pounds.

Nice To Haves

Retail experience.

Responsibilities

Work a minimum of 16–18 hours per month, with Saturday availability required twice a month.
Welcome visitors to the Visitor Center and assist with trip planning by providing directions and information using printed materials, booking platforms, and other online resources.
Maintain thorough knowledge of current events and local businesses throughout Lexington and the Bluegrass region through proactive learning.
Engage with visitors in person, by telephone, and through the website chatbot system, and follow up when necessary.
Ask questions and recommend attractions, hotels, restaurants, and experiences in Lexington and the surrounding region to enhance visitors’ experiences.
Assist visitors with merchandise purchases using the POS system and perform sales and register transactions.
Perform daily cash drawer counts and compare POS daily reports with cash counts.
Maintain Visitors Center floor-set standards and conduct regular tidiness checks; communicate to management when items need restocking or are low.
Keep merchandise and brochure displays stocked, tidy, and visually appealing.
Maintain visitation numbers and visitor data records as requested.
Process and fulfill daily incoming mail requests, outgoing mail, phone inquiries, and special visitor information requests.
Assist with the Lexington Hospitality Awards, seasonal Visitors Center events and activations, and other special initiatives.